CS Agent 1, Level 1

Job not on LinkedIn

🔥 0 minutes ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $15 - $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Cayuse Holdings

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

🤝 B2B

🔒 Cybersecurity

Government • B2B • Cybersecurity

Cayuse Holdings is a company that represents a portfolio of businesses focused on delivering IT services across various sectors, including Government, Commercial, and Native Solutions. The company prioritizes long-term relationships with clients and provides a wide range of services, such as program and project management, cybersecurity operations, and systems implementation. With a commitment to sustainability and stewardship, Cayuse Holdings aims to make a positive impact while servicing federal, state, local governments, and tribal entities.

📋 Description

• Receives customer inquiries and fulfills requests professionally, efficiently and timely. • Captures and documents details of all customer interactions in a work management tool (ServiceNow) or as determined by the client. • Operates within established guidelines and procedures to independently deliver a full range of ACSC services including but not limited to: receiving customer calls, navigating on-line job aids, managing email correspondence, office services and reservations • Performs a variety of “off-line” tasks related to general business operations of the center and Workplace Solutions • Uses judgment to anticipate customer service needs, resolves routine issues and takes action accordingly and consistently provides high level of quality service. • Identifies, resolves or escalates, and tracks issues. • Recommends process improvements to enhance and improve service and overall performance. • Helps new and developing team members. • Other duties as assigned.

🎯 Requirements

• Requires a high school diploma or GED • Prior call center experience is a plus • Must be able to pass a background check. • Minimum Skills: Ability to follow instructions for logging into a computer and launching various applications. • Foundation in Microsoft applications • Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents. • Speaks with clarity, and articulation, and is aware of own non-verbal communication. • Effective listening skills including cognitive ability to locate and convey requested information • Ability to successfully handle customer requests and documents in work management tools and applications • Dependable and accountable • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

🏖️ Benefits

• Medical, Dental and Vision Insurance • Wellness Program • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) • Short-Term and Long-Term Disability options • Basic Life and AD&D Insurance (Company Provided) • Voluntary Life and AD&D options • 401(k) Retirement Savings Plan with matching after one year • Paid Time Off