Scheduling Center Agent II

Job not on LinkedIn

🔥 8 minutes ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 20%

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ASPEN DENTAL GROUP, PC

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1998

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Aspen Dental Group, PC is a dental care organization dedicated to providing comprehensive dental services to patients while supporting dental professionals in their careers. The company emphasizes the importance of bringing better care to more people by investing in employee success through training, support, and a proven practice model. Aspen Dental's approach includes offering industry-leading pay, tuition reimbursement, and opportunities for career advancement, with a commitment to diversity and community impact. With over 25 years of experience, Aspen Dental also contributes to charitable efforts by donating free dental care and focuses on providing a collaborative and inclusive workplace.

📋 Description

• Serve as the first point of contact for patients, scheduling appointments and assisting with questions across one or more brands • Handle inbound and outbound calls and respond to chats in a high-volume environment • Deliver an exceptional and efficient patient experience • Utilize advanced customer service and sales techniques to increase appointment acceptance and optimize patient outcomes • Navigate the practice management system to review patient accounts, provide accurate information, and resolve more complex inquiries • Apply critical thinking and problem-solving skills to address patient needs and remove barriers to care • Meet or exceed individual performance metrics and contribute to overall call center goals • Support onboarding and peer development by modeling best practices and sharing knowledge as needed • Perform additional duties as assigned by Call Center Leadership

🎯 Requirements

• High School Diploma or equivalent required • 2+ years of dental industry and/or sales experience required (call center, dental scheduling or high-volume environment preferred) • Proven ability to deliver strong performance results in customer experience and/or sales metrics • Demonstrates computer proficiency including multitasking effectively by navigating multiple applications, locating and utilizing resources, documenting information and maintaining accuracy and quality of the patient interaction • Ability to manage more complex patient interactions with professionalism and strong critical thinking and problem-solving skills • Strong communication skills, with the ability to speak clearly, confidently, and professionally • Flexibility in a fast-paced environment with ability to adapt quickly to changing priorities and business needs while maintaining a high level of performance and patient service • Must have cable/fiber internet with ability to hardwire (minimum 100 Mbps download / 10 Mbps upload) • Must maintain a quiet, HIPAA-compliant, private workspace • Some evening and weekend availability may be required • Hours: M-F 8am-6pm EST - no weekends

🏖️ Benefits

• Monthly performance-based bonuses • Pay increases based on performance and tenure • Full-time and part-time schedules available • Comprehensive Health, Dental, and Vision insurance • Paid time off • 401(k) with company match