Workforce Analyst

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

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ASPEN DENTAL GROUP, PC

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1998

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Aspen Dental Group, PC is a dental care organization dedicated to providing comprehensive dental services to patients while supporting dental professionals in their careers. The company emphasizes the importance of bringing better care to more people by investing in employee success through training, support, and a proven practice model. Aspen Dental's approach includes offering industry-leading pay, tuition reimbursement, and opportunities for career advancement, with a commitment to diversity and community impact. With over 25 years of experience, Aspen Dental also contributes to charitable efforts by donating free dental care and focuses on providing a collaborative and inclusive workplace.

📋 Description

• Monitor daily queue performance and escalate concerns to Workforce and Operations Managers • Skilling and reskilling Designers in the workflow application to achieve service level expectations • Reassign cases in real time as needed • Enter intraday schedule exceptions, including absences, trainings, and meetings • Monitor and escalate intraday schedule adherence and productivity • Onboard, track, and maintain employee profile data, including start dates and certified skills • Collaborate with the WFM Scheduler/Manager on volume and staffing trends • Manage reporting responsibilities

🎯 Requirements

• Minimum 2–3 years of experience in Workforce Management, Analytics, or Reporting • Experience with workforce management tools and systems in non-call-center environments • Ability to collaborate across teams and functions to align workforce strategies with business objectives • Excellent communication skills and ability to articulate complex ideas to diverse audiences • Proficiency in Microsoft Office applications, specifically Excel • Familiarity with Verint Workforce Management is a plus • Ability to conduct up to 25% domestic travel

🏖️ Benefits

• Paid time off • Health insurance • Dental insurance • Vision insurance • 401(k) savings plan with match