Collaboration Practice Director

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Aspire Technology Partners

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🔒 Cybersecurity

🏢 Enterprise

💼 Consulting

Cybersecurity • Enterprise • Consulting

Aspire Technology Partners is a technology services and solutions firm that acts as a strategic IT partner for organizations, delivering end-to-end design, implementation, and managed operations of digital infrastructure. Aspire provides collaboration and unified communications, audiovisual platform interoperability, enterprise networking and wireless, data center and cloud services, Internet of Things architecture, and a broad portfolio of managed services. Security is a core offering—Aspire delivers cybersecurity architecture, security consulting, incident response, managed detection & response (MDR), and Managed XDR. The company serves multiple markets including education, energy & utilities, financial services, healthcare, legal & professional services, manufacturing, public sector, and retail, and emphasizes customer success, lifecycle services, and business transformation.

📋 Description

• Serve as Aspire's senior technical advisor for strategic Collaboration opportunities. • Lead customer discovery workshops to identify business objectives, operational challenges, and technical requirements. • Develop solution architectures that align customer goals with industry best practices and Aspire standards. • Present technical recommendations to audiences ranging from engineers to executive leadership. • Support proposal development, Statements of Work, technical responses, and solution documentation. • Provide technical guidance throughout implementation to ensure solutions are delivered as designed and customer expectations are achieved. • Partner with Sales to identify, qualify, and develop Collaboration opportunities. • Provide technical leadership during customer meetings, demonstrations, workshops, and executive presentations. • Support solution positioning, competitive differentiation, and pricing discussions for complex opportunities. • Serve as the technical owner for Aspire's Collaboration Practice, ensuring the continued evolution of technical standards, competencies, and overall solution quality. • Develop and maintain solution standards, reference architectures, design methodologies, and best practices. • Evaluate emerging technologies, manufacturers, and service offerings to strengthen Aspire's Collaboration portfolio. • Identify opportunities to create repeatable solution offerings and improve consistency, scalability, and operational efficiency. • Drive continuous improvement through enhanced processes, documentation, and technical knowledge sharing. • Maintain productive relationships with strategic technology partners through regular engagement, roadmap reviews, technical briefings, and joint customer initiatives. • Collaborate with Engineering and Service Delivery to ensure successful deployment and transition of Collaboration solutions. • Serve as a senior escalation resource for complex technical challenges and architecture reviews. • Mentor engineers, architects, and sales teams through coaching, knowledge sharing, and technical leadership. • Partner across cross-functional teams to improve customer satisfaction and strengthen Aspire's position as a trusted technology advisor.

🎯 Requirements

• Bachelor's degree in Information Technology, Engineering, Business, or a related field (or equivalent experience). • 10+ years designing, implementing, and supporting enterprise Collaboration solutions. • Extensive customer-facing consulting and solution architecture experience. • Experience supporting enterprise sales engagements from discovery through solution design. • Strong understanding of enterprise collaboration, calling, contact center, and related networking technologies. • Proven ability to develop trusted relationships with customers, partners, and internal stakeholders. • Cisco Collaboration certifications (CCNP Collaboration, CCIE Collaboration, or equivalent). • Microsoft Teams and/or Zoom certifications. • Experience developing technical standards, solution portfolios, or practice capabilities. • Experience mentoring technical teams. • Experience within a value-added reseller (VAR) or systems integrator. • Experience supporting managed services and lifecycle offerings.