Technical Account Manager

🕒 May 1

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 64%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Serve as the primary point of contact for a portfolio of healthcare customers throughout the full customer lifecycle • Build customer relationships through proactive communication, regular engagement, and understanding customer needs • Lead structured Quarterly Business Reviews focused on customer outcomes, adoption, and future priorities • Track customer commitments, open action items, and internal follow-ups through completion • Act as the first point of contact for customer issues and assistance needs • Own and resolve Level 1 and Level 2 support tickets, including troubleshooting and investigation • Escalate complex technical issues to Support, Product, or Engineering teams with relevant context • Manage customer escalations and sensitive situations with clear communication and follow-through • Lead Enterprise customer onboarding, including milestone planning, progress tracking, and adoption support • Identify at-risk accounts through feedback, usage trends, and engagement patterns, and drive recovery plans • Identify process gaps, inefficiencies, and recurring customer issues, and propose practical solutions • Collaborate with Product, Engineering, Support, and Sales to address customer needs and improve customer experience • Contribute to customer success processes, playbooks, and AI-supported workflows

🎯 Requirements

• 3–5 years of experience in Technical Account Management, Customer Success, or a similar customer-facing role within a B2B SaaS environment • Comfortable troubleshooting and resolving Level 1 and Level 2 technical issues, identifying root causes, and knowing when an issue requires escalation • Experience independently managing customer relationships, escalations, renewals, and onboarding initiatives • Strong project management and organizational skills, with the ability to manage multiple priorities at once • Experience working cross-functionally with Product, Engineering, Support, and Sales teams • Proactive, solution-oriented mindset with the ability to identify problems, propose improvements, and follow through • Experience working in healthcare SaaS environments strongly preferred • Familiarity with customer success platforms such as Vitally, Intercom, Salesforce, or similar tools strongly preferred • Experience working within organizations where processes and tooling are actively evolving strongly preferred

🏖️ Benefits

• Annual bonus opportunity • AI-powered interview tools support a consistent and thorough candidate experience • Alternative interview accommodation available upon request • Diverse, equitable, and inclusive workplace