Field Coordination Manager

Job not on LinkedIn

🔥 10 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $90k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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AssetWatch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

🔧 Hardware

🏭 Manufacturing

SaaS • Hardware • Manufacturing

AssetWatch is an industrial asset condition-monitoring and predictive maintenance platform. It combines hardware sensors (continuous and route-based vibration monitoring, electrical monitoring, oil analysis and connected devices) with SaaS software capabilities — including AI plus human expert review and integrations — to give enterprise operators one view of equipment health. AssetWatch targets industrial/manufacturing customers (chemicals, food & beverage, forestry/building materials, metals, mining, pharmaceuticals, plastics, pulp & paper, water/wastewater) and monitors assets such as pumps, motors, gearboxes, fans, blowers and compressors to reduce downtime and enable predictive maintenance.

📋 Description

• Own all real-time field support and escalation management • Act as the primary point of contact for urgent scheduling conflicts and field issues • Rapidly resolve technician availability issues, customer escalations, and schedule disruptions • Coordinate with Scheduling to adjust plans while minimizing impact • Bridge field teams, customers, and internal stakeholders during live operations • Ensure clear and timely communication across stakeholders during issues • Monitor and improve time-to-resolution for field-related issues • Support field technicians with resources, information, and coordination • Identify recurring issues and partner with Scheduling on long-term solutions • Lead, coach, and develop a team focused on high-quality support execution • Maintain relationships with customers and internal teams • Support system and process improvements that enhance field visibility and responsiveness • Own KPIs including time-to-resolution, customer experience/CSAT, field morale, and escalation resolution effectiveness

🎯 Requirements

• 2+ years of experience in customer support, field operations, or coordination roles • Experience managing high-volume support environments • Experience leading or coaching teams • Strong communication and problem-solving skills • Experience with CRM and support tools; Salesforce preferred • Excellent communication and interpersonal skills • Ability to remain calm and effective under pressure • Strong prioritization and decision-making abilities • Empathy and customer-first mindset • Highly adaptable and responsive • Strong collaboration skills across teams • Collaboration within core working hours is required

🏖️ Benefits

• Competitive compensation package including stock options • Flexible work schedule • Comprehensive benefits including retirement plan match • Unlimited PTO • Remote-first work environment • Opportunity to make a real impact every day • Work with a dynamic and growing team

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