Technical Support Engineer – Cloud & Hosting

🕒 2 days ago

🌐 United Kingdom, United States – Remote

🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AssetWorks Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

AssetWorks Inc. is a leading provider of integrated software solutions designed to help organizations make data-driven decisions. With a focus on fleet and fuel management, enterprise asset management, facilities management for education, risk management, and government property management, AssetWorks offers a comprehensive suite of solutions that enhance efficiency and reduce costs. The company's products are tailored to streamline operations and improve data transparency for public and private sector entities. With over 40 years of experience and more than 1,000 customers, AssetWorks is committed to delivering high-quality, scalable solutions that improve accountability and operational efficiency across various industries.

📋 Description

• Provide advanced technical support for cloud-hosted applications in an Azure environment • Troubleshoot database refreshes and upgrades • Resolve application errors in test and production environments • Diagnose batch processing issues and performance degradation • Collaborate with Hosting and Infrastructure teams to resolve escalations • Analyze recurring issues and recommend long-term solutions • Support customer testing and production environments • Document solutions and contribute to knowledge base articles

🎯 Requirements

• Strong experience with Microsoft Azure (IaaS/PaaS) • Solid understanding of SQL Server and database management • Experience supporting hosted/SaaS applications • Ability to diagnose performance issues and system errors • Familiarity with incident management tools (e.g., Zendesk or similar) • Strong troubleshooting and analytical skills • Experience with enterprise asset management or fleet management systems (preferred) • Knowledge of application integrations and data pipelines (preferred) • Exposure to ITIL practices or structured support environments (preferred) • Strong communication skills (customer-facing) • Ability to work independently in a remote environment • Collaboration across global teams (US/UK coordination)

🏖️ Benefits

• Opportunity to shape and support a growing UK presence • Work on modern cloud-hosted platforms • Be a key contributor in improving system reliability and customer experience • Remote work environment