Telephony Systems Coordinator

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🌵 Arizona, Florida – Remote

🌵 Arizona – Remote 🐊 Florida – Remote

⏰ Full Time

🟢 Junior

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AssistRx

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

AssistRx is a company that specializes in providing technology-enabled solutions and expertise to enhance patient access to therapy and improve healthcare outcomes. They offer integrated solutions for therapy initiation, patient support, and analytics, focusing on connecting all stakeholders in the specialty pharmaceutical industry, including patients, healthcare providers, specialty pharmacies, and life sciences organizations. AssistRx's platforms aim to streamline enrollment, reduce therapy disruptions, and utilize real-time data to improve the patient experience. Their solutions are designed to be flexible, interoperable, and scalable, enabling better results in the delivery and management of specialty therapies.

📋 Description

• Provide day-to-day support for Call Center telephony systems • Troubleshoot telephony and user-related issues • Support inbound and outbound call campaigns • Assist with IVR administration and updates • Generate and review basic call center reporting • Support onboarding activities for new clients and users • Work cross-functionally with operations and internal support teams • Escalate complex issues appropriately • Maintain documentation and support processes • Assist with system enhancements and process improvements

🎯 Requirements

• 1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience • Exposure to Cisco telephony platforms preferred (CUCM, UCCX, VOIP, Jabber, IP Phones, etc.) • Basic understanding of call center environments and IVR functionality • Strong troubleshooting and communication skills • Ability to learn new systems and technologies quickly • Organized with strong attention to detail • Comfortable working in a fast-paced environment • Healthcare or call center experience is a plus, but not required • Relevant certifications or technical coursework are a plus

🏖️ Benefits

• Supportive, progressive, fast-paced environment. • Competitive pay structure. • Matching 401(k) with immediate vesting. • Medical, dental, vision, life, & short-term disability insurance. • AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. • All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. • AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.