Patient Experience Coordinator

🕒 October 14

🌐 South Africa, United Kingdom, +2 more countries – Remote

🇿🇦 South Africa – Remote 🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote 🇵🇭 Philippines – Remote

💵 $1.5k - $2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Serve as primary contact for current and prospective patients • Manage calls, voicemails, emails, texts and other communication channels • Provide professional, empathetic responses and explain services, pricing, availability and booking procedures • Schedule, reschedule, confirm and follow up on appointments using Jane or designated practice-management software • Monitor schedule changes and fill available appointment slots • Follow up with cancellations, missed appointments, inactive patients and incomplete bookings • Support booking conversion, patient retention, reactivation, revenue and utilization objectives • Maintain accurate patient records, appointment information, administrative notes and communication records • Handle confidential information and follow privacy and security requirements • Support payment and billing follow-ups within approved procedures • Assist with Instagram and LinkedIn management, content scheduling, publishing, comments, direct messages and enquiries • Create or adapt captions, Canva graphics and short-form video edits; repurpose approved content • Monitor engagement and enquiry metrics and report observations to the General Manager • Use Slack, Notion, Jane, Google Workspace and Canva for daily operations • Troubleshoot routine technical and workflow issues and escalate appropriately • Manage concurrent tasks, maintain statuses, follow SOPs and provide end-of-day updates • Identify recurring problems and suggest process improvements • Work independently while communicating with the General Manager and wider team

🎯 Requirements

• Previous experience working remotely with a US-based employer, customer base or client team • Experience in a hospital, healthcare facility, medical practice or another patient-facing healthcare administration environment • Strong organizational skills and ability to manage simultaneous tasks, changing priorities and competing deadlines • Excellent written and spoken English • Professional telephone and customer-service skills • Sales-oriented mindset with experience in lead follow-up, booking conversion, customer retention, reservations or service recommendations • Strong attention to detail and reliable task completion record • Confidence working with digital platforms and learning new software • Ability to work independently, exercise sound judgment and escalate issues appropriately • Professional, empathetic and solutions-oriented approach • Reliable internet connectivity and suitable remote-working environment • Availability during agreed hours aligned with the Dallas clinic's schedule • Must be able to receive payments via Wise; eligibility limited to candidates whose country/bank location is supported by Wise • Preferred: travel consultancy, healthcare customer service, US healthcare practice support, Slack, Notion, Jane or similar practice-management software, CRM systems, social media scheduling, Canva, short-form video editing, Google Workspace, spreadsheets, operational reporting, AI productivity tools or automation

🏖️ Benefits

• 100% remote • $50 birthday bonus • $200 testimonial bonus • No tracker • Training on The Sports Pod's systems, procedures, services and communication standards

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