Change Management Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $74.6k - $124.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💸 Finance

👥 B2C

💰 Post-IPO Debt on 2023-02

Finance • Insurance • B2C

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Lead the implementation of a new account management platform, driving successful integration across teams, processes, and workflows. • Develop training, communications, playbooks, and resources that support stakeholder engagement and sustained user adoption. • Partner with business leaders, stakeholders, and vendors to build trusted relationships, earn credibility with experienced teams, and drive adoption of new processes, systems, and ways of working through collaboration, alignment, and change leadership. • Design KPI frameworks, dashboards, scorecards, and reporting solutions that provide visibility into client health, operational performance, and business outcomes. • Analyze and consolidate data from multiple sources to identify trends, uncover opportunities, and support data-driven decision-making. • Monitor service delivery and SLA performance, identifying trends, recurring issues, and opportunities to improve operational effectiveness. • Conduct root-cause analysis and partner with cross-functional teams to resolve performance gaps and drive continuous improvement.

🎯 Requirements

• 5+ years of experience in project, program, product, or change management • Experience with end-to-end system implementation and vendor management • Experience working in cross-functional, complex teams or organizations • Strong ability to influence, lead organizational change, and drive new processes and ways of working. • Strong analytical and business acumen to interpret data, translate insights into recommendations, and build reporting dashboards. • Systems-thinking and root-cause analysis skills to solve complex business challenges • Proficiency with: MS 365, Word, Excel, PowerPoint, MS Program, Smartsheet and Visio • Bachelor’s Degree in Business, Finance, Analytics, Economics, Information Systems, Operations, or a related field • Project Management Certifications (CCMP, PMP, or CAPM) • Proficiency with PowerBI or Tableau • SQL, Python, or experience with financial analysis/modeling, forecasting, profitability analysis, ROI evaluation

🏖️ Benefits

• 401K Match – up to 6% dollar-for-dollar