Condo Processing Team Lead

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $34 / hour

⏰ Full Time

🟠 Senior

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💸 Finance

👥 B2C

💰 Post-IPO Debt on 2023-02

Finance • Insurance • B2C

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Coordinate and monitor daily condo workflow to ensure compliance, SLA and key performance indicators are met. • Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals. • Identify policy type and determine appropriate action needed. • Make appropriate updates to the record system to meet obligations. • Manage time to handle multiple demands and competing priorities. • Meet deadlines and quality standards. • Communicate and coordinate with condo associations, management companies, insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements. • Be professional in all communications, act in a manner consistent with Assurant values and honor Assurant’s commitments. • Demonstrate empathy regarding your work and the impact it has on the Client and homeowner. • Address any questions, concerns, or suggestions in a timely and appropriate manner. • Build and maintain effective internal working relationships and support teamwork in meeting company goals. • Understand how the Condo Processing Team Lead role fits into the larger organizational context and ensure the smooth hand off of work (incoming and outgoing). • Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and homeowners. • Research and provide feedback of the root cause on processing and quality issues. • Provide training, development and mentor Condo Processing Specialists in a manner consistent with Assurant values.

🎯 Requirements

• High school diploma or GED • 4 year degree or equivalent experience • Intermediate computer skills (ability to create and edit spreadsheets/documents, email attachments) • Ability to plan, prioritize, and organize to meet goals as demonstrated in previous position • Demonstrate leadership skills and has ability to interact effectively with clients on more complex issues. • Strong attention to detail • Ability to adapt well to change • Banking, finance, mortgage lending experience • Condominium management experience • Demonstrated ability to work successfully in an environment focused on production and quality

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities