Senior Client Support Specialist

Job not on LinkedIn

🔥 34 minutes ago

🇺🇸 United States – Remote

💵 $20 - $34 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💸 Finance

👥 B2C

💰 Post-IPO Debt on 2023-02

Finance • Insurance • B2C

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Support the team on escalations, audits, and coaching of our claim support specialists • Provide answers to process questions & higher limit repair/replace decisions for the Client Support Team • Provide escalation support to the Client Support team • Complete random audits or quality monitors of the Client Support team to identify trends or opportunities for process improvement • Manage multiple issues/cases at one time, based on workload • Provide constructive coaching, training, and mentorship to peers and/or new employees

🎯 Requirements

• 4 + years in Customer/Client Experience • 3 + years of experience in Client Support, Consumer Relations, and/or team Lead experience in Connected Living Operations with customer escalation experience • 3+ years in Business-to-Business or Vendor Customer Service • 3 + years of experience in composing responses to external contacts • Associate degree in Business or equivalent • 3+ years in Vendor Management • Strong understanding of client contracts, operations, company products & services

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development