Client Support Representative

🔥 0 minutes ago

🐊 Florida, North Carolina, +4 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Monitor AI-led agent-to-agent conversations between healthcare representatives and insurance agents. • Guide AI interactions by selecting prompts, responses, questions, and next steps during live calls. • Take over calls when human interaction is required. • Review prior conversation notes and continue interactions seamlessly. • Conduct insurance verification by confirming eligibility, benefits, and coverage details. • Gather and document prior authorization information and complete follow-up activities. • Capture complete and accurate information before concluding calls. • Maintain detailed notes and update internal systems with interaction details. • Manage inbound and outbound call workflows while maintaining quality and professionalism. • Use AI tools, multiple computer systems, and screens for call handling and documentation. • Follow established processes, scripts, and workflows to resolve issues. • Provide accurate inputs to help improve AI system performance. • Collaborate with insurance agents and stakeholders through strong listening, comprehension, and communication. • Adapt to new technology, workflows, and process improvements to enhance patient access and care coordination.

🎯 Requirements

• High School Diploma or GED. • Basic computer proficiency and ability to learn new systems and tools. • Proven data entry and documentation skills with strong attention to detail. • Experience navigating multiple systems and screens simultaneously. • At least 6 months of customer service experience in a call center, customer support, or similar environment. • Strong listening, comprehension, and verbal communication skills. • Ability to provide professional customer service. • Solution-oriented mindset with ability to resolve issues and follow through. • Ability to work independently while following directions and established processes. • Ability to quickly absorb information from previous notes and continue conversations seamlessly. • Adaptability to new technology, AI tools, and evolving workflows. • Experience with call center operations, call monitoring, and call support. • Proficiency in data entry management and administrative support tasks. • Comfort working in healthcare-related environments, including insurance verification and prior authorization support. • Familiarity with Microsoft Office or similar productivity tools. • Understanding of healthcare insurance verification, benefits, eligibility, and prior authorization processes. • Ability to manage inbound and outbound call workflows while maintaining accuracy and quality. • Strong organizational skills for detailed documentation across multiple systems.

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)