Customer Service Representative

Job not on LinkedIn

🔥 4 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $17 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Respond to inbound calls, emails, and customer inquiries professionally and promptly • Place outbound calls to follow up on inquiries, resolve issues, and provide updates • Process customer requests, policy changes, and account updates • Maintain accurate customer records and documentation in CRM systems • Navigate multiple systems and applications while assisting customers • Meet service-level, quality, and customer-satisfaction goals • Follow company procedures and regulatory requirements, including HIPAA compliance • Participate in training to maintain product and process knowledge • Collaborate with team members to ensure positive customer experiences • Identify process-improvement opportunities and communicate recommendations to leadership • Support quality initiatives and departmental projects as needed

🎯 Requirements

• High School Diploma or GED required • 1–2 years of customer service experience required • Previous call center experience strongly preferred • Financial services, insurance, or healthcare industry experience preferred • Strong verbal and written communication skills • Excellent problem-solving and customer service abilities • Ability to manage multiple systems and communication channels throughout the workday • Comfortable working independently in a remote environment • Ability to follow regulatory requirements, including HIPAA compliance

🏖️ Benefits

• Medical, Dental, and Vision Coverage • Critical Illness, Accident, and Hospital Insurance • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short-Term and Long-Term Disability • Health Savings Account (HSA) • Transportation Benefits • Employee Assistance Program • Paid Time Off, Vacation, and Sick Leave (where applicable) • 100% Remote Work Environment • Collaborative and supportive team culture • Training programs • Opportunity to gain experience with a leading financial services organization • Potential to expand customer service and financial services experience