Director, Performance Assurance

Job not on LinkedIn

🕒 August 7

🤠 Texas – Remote

🤠 Texas – Remote

💵 $135k - $180k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Astound Broadband

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Connecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support. Visit astound.com to get started.

📋 Description

• Lead governance and reporting of residential sales performance across the organization • Analyze performance across channels, markets, products, and regions against objectives • Identify trends, underperformance, overperformance, and performance gaps • Perform variance and gap analysis to diagnose root causes and connect operational drivers to financial and customer outcomes • Ensure credible gap plans are developed with clear actions, owners, and timelines • Track gap-plan progress through closure and escalate stalled actions as needed • Consolidate cross-functional inputs into a single narrative for leadership communication • Translate complex data into clear deliverables that leadership can use to improve business outcomes • Maintain standardized reporting definitions and performance metrics • Partner with regional and channel leaders, Finance, and Sales Strategy to align targets, forecasts, and remediation efforts • Support Astound’s Inclusion and Belonging work • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, Data Analytics, Statistics, Information Systems, or a related field preferred, or an equivalent combination of education and experience • 8+ years in sales operations, revenue operations, commercial analytics, business intelligence, performance management, or a related analytical leadership function • Experience supporting executive-level decision making • Telecommunications or other subscription-based industry experience strongly preferred • Understanding of recurring revenue business models and key performance drivers • Experience analyzing and reporting business performance metrics including subscriber growth, sales conversion, revenue attainment, retention, churn, ARPU, connect/disconnect activity, forecast accuracy, and market or channel productivity • Experience establishing and governing enterprise performance metrics, KPI frameworks, reporting standards, and dashboard environments across multiple business functions • Exceptional analytical and problem-solving skills • Ability to translate large, complex datasets into actionable business insights and executive-level recommendations • Demonstrated success developing and maintaining executive, board-level, or investor-quality reporting and presentations • Strong financial acumen connecting operational performance drivers to revenue, profitability, forecasting, budgeting, and long-range business objectives • Advanced proficiency in Microsoft Excel required • Experience with Power BI, Tableau, Looker, SQL, Snowflake, or other business intelligence and analytics platforms strongly preferred • Ability to influence and hold leaders accountable through data-driven insights, performance standards, and executive communication without direct authority • Understanding of telecommunications subscriber economics • Knowledge of sales channel management within a telecommunications environment • Excellent written, verbal, and presentation skills • Executive presence and credibility to communicate effectively with senior leadership, cross-functional stakeholders, and board-level audiences

🏖️ Benefits

• 401k retirement plan, with employer match • Insurance options including: medical, dental, vision, life and STD insurance • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization • Floating Holiday: 40 hours per year • Paid Holidays: 7 days per year • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws • Tuition reimbursement program • Employee discount program • Opportunities for bonus, benefits, commission, and sales incentives if applicable • Personalized training and coaching • Supportive work environment that fosters growth and opportunity • Rewards and recognition programs

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