Astrica
51 - 200 employees
Founded 2022
đź’Ľ Consulting
🤝 B2B
🤖 Artificial Intelligence
đź’° Seed on 2022-02
Consulting • B2B • Artificial Intelligence
Astrica is a ServiceNow-focused consulting firm and partner that helps organizations design, implement, and manage ServiceNow solutions with an explicit emphasis on applying AI to improve employee and customer experiences. Born in the “AI era,” Astrica offers ServiceNow strategy, implementation, managed innovation/managed services, and a Value Amplification Clinic to accelerate platform value across HR, Finance & Supply Chain, Customer Service Management and other enterprise functions. It targets enterprise sectors such as financial services, government, higher education, and healthcare, and positions itself as a team of industry veterans and ServiceNow experts to deliver AI-powered, industry-aligned ServiceNow architecture and ongoing managed services.
Business Process Consultant
🔥 0 minutes ago
🇺🇸 United States – Remote
⏳ Contract/Temporary
🟡 Mid-level
đźź Senior
⚙️ Business Operations
đź“Š Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Astrica
51 - 200 employees
Founded 2022
đź’Ľ Consulting
🤝 B2B
🤖 Artificial Intelligence
đź’° Seed on 2022-02
Consulting • B2B • Artificial Intelligence
Astrica is a ServiceNow-focused consulting firm and partner that helps organizations design, implement, and manage ServiceNow solutions with an explicit emphasis on applying AI to improve employee and customer experiences. Born in the “AI era,” Astrica offers ServiceNow strategy, implementation, managed innovation/managed services, and a Value Amplification Clinic to accelerate platform value across HR, Finance & Supply Chain, Customer Service Management and other enterprise functions. It targets enterprise sectors such as financial services, government, higher education, and healthcare, and positions itself as a team of industry veterans and ServiceNow experts to deliver AI-powered, industry-aligned ServiceNow architecture and ongoing managed services.
đź“‹ Description
• Collaborate with stakeholders to understand and document business needs • Translate business needs into technical specifications and user stories • Design and document business processes and workflows within ServiceNow • Identify process improvement areas and propose solutions • Collaborate with development teams to ensure accurate implementation of requirements • Assist in configuring and testing ServiceNow applications • Maintain documentation of business processes, workflows, and solutions • Facilitate communication between technical and non-technical stakeholders • Build positive relationships with clients • Lead workshops, elicit and document requirements, and validate solutions with stakeholders
🎯 Requirements
• 5+ years of experience on the ServiceNow platform • Hands-on experience with ServiceNow platform configuration and implementation • Experience implementing ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge • Ability to work within ServiceNow Agile Development modules • Experience collaborating with technical developers and stakeholders to translate business requirements into effective solutions • Ability to lead workshops, elicit and document requirements, and validate solutions with stakeholders • Ability to articulate technical solutions to non-technical audiences • Ability to adapt to changing priorities and collaborate with internal and external stakeholders • ServiceNow certifications such as CSA or ITIL are preferred
🏖️ Benefits
• Competitive pay that reflects your skills and certifications • Performance bonuses and annual reviews that celebrate growth • Unlimited vacation + flexible time off • Health, dental, vision, and 401(k) coverage • Career development support and learning incentives • Remote-first work arrangement • Flexible working hours • Occasional client-site travel, up to 10%
Apply NowSimilar Jobs
đź•’ Yesterday
Fractional operations contractor coordinating routine contracts and cross-functional projects for a mission-driven organization. Improving workflows, documentation, and operational processes alongside the Chief of Staff.
🇺🇸 United States – Remote
đź’µ $40 - $50 / hour
đź’° $1M Grant on 2022-01
⏳ Contract/Temporary
🟡 Mid-level
đźź Senior
⚙️ Business Operations
🦅 H1B Visa Sponsor
đź•’ July 15
IT SME BPM role focusing on administration and improvement of iGrafx BPM system for a Pharma company. Responsible for process modeling, automation, and liaising with stakeholders and vendors.
đź•’ July 14
Business Operations & Strategy Coach at Leland supporting clients' growth in operations and strategy roles. Teaching strategy development, operations management, and AI fundamentals to aspiring professionals.
🇺🇸 United States – Remote
đź’° Seed Round on 2022-05
⏳ Contract/Temporary
🟡 Mid-level
đźź Senior
⚙️ Business Operations
🦅 H1B Visa Sponsor
đź•’ July 1
Business Systems Specialist managing complex business systems initiatives. Translating requirements and enhancing processes in Premium Accounting operations.
đź•’ July 1
Business Systems Specialist leading complex business systems initiatives in Premium Accounting operations. Responsible for analysis, solution definition, and delivery outcomes using advanced analytics and AI tools.
