ServiceNow Technical Architect – HRSD

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Astrica

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

💰 Seed on 2022-02

Consulting • B2B • Artificial Intelligence

Astrica is a ServiceNow-focused consulting firm and partner that helps organizations design, implement, and manage ServiceNow solutions with an explicit emphasis on applying AI to improve employee and customer experiences. Born in the “AI era,” Astrica offers ServiceNow strategy, implementation, managed innovation/managed services, and a Value Amplification Clinic to accelerate platform value across HR, Finance & Supply Chain, Customer Service Management and other enterprise functions. It targets enterprise sectors such as financial services, government, higher education, and healthcare, and positions itself as a team of industry veterans and ServiceNow experts to deliver AI-powered, industry-aligned ServiceNow architecture and ongoing managed services.

📋 Description

• Lead the end-to-end architecture and delivery of ServiceNow solutions, with a focus on HRSD, Employee Center/Portal, and enterprise integrations. • Drive technical design decisions, ensuring scalable, secure, and high-performing architectures aligned with platform best practices. • Facilitate discovery and design workshops, translating business requirements into actionable technical plans and architecture documents. • Guide and mentor development teams, providing direction on configuration, custom development, portal design, and integration patterns. • Oversee technical quality through code reviews, solution validation, deployment planning, and Go-Live readiness. • Serve as a trusted advisor to clients, identify risks, recommend optimizations, and shape long-term platform roadmaps.

🎯 Requirements

• 7+ years architecting ServiceNow solutions, including 3+ years of HRSD design and implementation experience. • 5+ years building and optimizing Employee Center portal experiences, including UI/UX considerations. • 5+ years designing enterprise integrations leveraging REST, SOAP, Integration Hub, and identity/SSO patterns. • Strong understanding of platform architecture such as data modeling, ACL/security, flow orchestration, performance optimization, and scoped applications. • Proven ability to lead client workshops, clarify requirements, and translate them into scalable technical designs. • Experience guiding Agile delivery activities, including story review, estimation, backlog refinement, and sprint planning. • Excellent communication and leadership skills, with the ability to advise stakeholders and coach technical teams. • Hands-on experience with Employee Center Pro, UI Builder, Workspace, or custom portal components. • Background integrating ServiceNow HRSD with HCM systems (Workday, SAP SuccessFactors, Oracle HCM). • ServiceNow certifications such as CSA, CAD, CIS-HRSD, CIS-ITSM, CIS-CSM, or Integration Hub. • Experience developing or governing ServiceNow UX components (HTML, CSS, AngularJS, widgets). • Exposure to enterprise architecture frameworks or governance models for multi-instance ServiceNow environments.

🏖️ Benefits

• Competitive pay that reflects your skills and certifications • Performance bonuses and annual reviews that celebrate growth • Unlimited vacation + flexible time off (because balance matters) • Health, dental, vision, and 401(k) coverage • Career development support and learning incentives to keep you sharp