Business Systems Manager – Customer Care Management

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $105k - $179k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2017-05

Healthcare Insurance • SaaS • Artificial Intelligence

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Partner with business and technology teams to improve systems, workflows, and operational processes • Gather and translate business needs into clear requirements • Support solution design and implementation • Help ensure new capabilities deliver measurable value • Conduct application configuration in Salesforce and supporting applications • Validate functionality and coordinate user acceptance testing with stakeholders • Conduct data analysis, write queries, and develop reports • Identify opportunities to improve efficiency, scalability, and user experience

🎯 Requirements

• 3–5 years of experience in a business analyst role • Salesforce domain knowledge • Practical experience with Salesforce platforms and applications preferred • Strong written, verbal, and presentation skills • Strong analytical, investigative, and problem-solving skills • Ability to document user stories, business processes, data schemas, and data flow diagrams • Familiarity with Jira, Confluence, Salesforce, Bitbucket, and Git • Experience with unit, integration, and user acceptance testing preferred • Experience with both Agile and Waterfall project management methodologies preferred • Proven experience managing technology in a SOX and SOC1 environment • Relevant Salesforce or BSA certifications are helpful and should be maintained as applicable.

🏖️ Benefits

• Health insurance • 401(k) matching • Professional development opportunities • Flexible working hours • Remote work options • Tuition assistance • Employee assistance programs • Collaborative workspaces