Sales Operations Associate

🔥 0 minutes ago

🏄 California, Idaho, +2 more states – Remote

🏄 California – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote ☕ Washington – Remote

💵 $78k - $132k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Equity on 2017-05

Healthcare • Healthcare Insurance • SaaS

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Create, prepare, and process proposals and contracts, ensuring documents are complete and ready for signature • Review contracts for compliance with SOX and SOC1-related requirements and coordinate countersignature processing • Calculate and validate Bookings and Annual Revenue Implemented to support accurate revenue recognition • Coordinate with internal stakeholders to obtain client-signed contracts and resolve outstanding issues • Triage pricing and discount requests; route to Deal Desk and obtain required approvals from Legal, Billing, and Finance • Maintain CRM data accuracy through daily, weekly, and monthly reviews and reporting • Support client repricing, billing initiatives, and termination processing for assigned accounts • Manage offboarding activities for assigned clients • Identify and document productivity improvements and implement process improvements with appropriate automation • Learn and apply new AI tools to improve accuracy and efficiency • Maintain and update operational process documentation and standard operating rhythms • Support partner payment validation and calculations • Provide direct operational support to assigned Sales and Customer Success stakeholders • Assist with ad-hoc reporting and analysis • Support additional End of Month and End of Quarter work

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • 2–3 years of experience in contracting, sales operations, or a related operations role • Proficiency with Microsoft Office, especially Excel preferred • Proficiency with Adobe Acrobat • Experience with Salesforce required • Strong written and verbal communication skills • Demonstrated attention to detail and accuracy in transactional work • Ability to work independently and collaboratively in a deadline-driven environment • Experience documenting and improving processes • Familiarity with basic automation or workflow tools preferred • Professionalism and a collaborative approach with cross-functional partners

🏖️ Benefits

• Annual discretionary bonus plan, variable compensation plan, and equity plans, depending on role eligibility • Health and financial benefits • Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces • Flexible work-life balance • Book clubs • External speakers • Hackathons • Company culture based on learning • Engaged team support • Inclusive environment