Sales Operations Associate

🔥 0 minutes ago

🏄 California, Idaho, +2 more states – Remote

🏄 California – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote ☕ Washington – Remote

💵 $59k - $99k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2017-05

Healthcare Insurance • SaaS • Artificial Intelligence

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Provide timely and accurate contract and proposal support to Sales and Customer Success teams while improving operational processes to scale Sales Operations. • The role manages contract lifecycle activities, validates booking and revenue calculations, and maintains CRM data integrity to support renewals and client changes. • Create, prepare, and process proposals and contracts, ensuring documents are complete and ready for signature. • Review contracts for compliance with SOX and SOC1-related requirements and coordinate countersignature processing. • Calculate and validate Bookings and Annual Revenue Implemented to support accurate revenue recognition. • Coordinate with internal stakeholders to obtain client-signed contracts and resolve outstanding issues. • Triage pricing and discount requests; route to Deal Desk and obtain required approvals from Legal, Billing and Finance. • Maintain CRM data accuracy through daily, weekly, and monthly reviews and reporting. • Support client repricing, billing initiatives, and termination processing for assigned accounts. • Manage offboarding activities for assigned clients, ensuring timely completion of required steps. • Identify and document opportunities to improve productivity and implement process improvements with appropriate automation. • Learn and apply new AI tools to improve accuracy and efficiency in daily work.

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • 2–3 years of experience in contracting, sales operations, or a related operations role • Proficiency with Microsoft Office (Excel preferred) • Proficiency with Adobe Acrobat • Experience with Salesforce required • Strong written and verbal communication skills • Demonstrated attention to detail and accuracy in transactional work • Ability to work independently and collaboratively in a deadline-driven environment • Experience documenting and improving processes; familiarity with basic automation or workflow tools preferred

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options • Tuition assistance • Employee assistance programs • Commuter support • Collaborative workspaces