Technical Account Manager, Partnerships

🔥 45 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Atomic

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🤝 B2B

🏦 Banking

Fintech • B2B • Banking

Atomic is a financial technology company that provides users with effortless management of their banking needs, including direct deposit switching, subscription management, and payment updates. Through Atomic's platform, users can easily link their payments and bills, manage subscriptions, and verify income and employment, all while gaining insights into their spending habits. The company aims to enhance customer engagement for financial institutions by offering comprehensive tools for managing finances seamlessly.

📋 Description

• Own the technical operating rhythm for a portfolio of reseller and partnership accounts. • Partner with Account Executives to define, scope, and track partner-driven customer work and future opportunities. • Coordinate across partner teams, FI customers, and Atomic internal teams so ownership, next steps, risks, and timelines stay clear. • Consult with partners on implementation patterns, support workflows, user experience, operational readiness, and best practices. • Build reusable partner-facing and FI-facing enablement materials: welcome packets, onboarding templates, one-pagers, and support guides. • Spot recurring partner issues, support patterns, and product/process gaps; turn them into durable improvements. • Run partner status calls and internal planning conversations with the right attendees and a clear decision/action trail. • Escalate technical, support, scope, and timeline risks early with evidence, customer impact, and recommended paths forward. • Clarify ownership boundaries: what should be handled by partners, Atomic Support, Implementation, Product, Engineering, or GTM.

🎯 Requirements

• Experience in technical account management, implementation management, solutions consulting, professional services, partner success, customer success engineering, or a similar customer-facing technical role. • Strong project and stakeholder management across multiple accounts or workstreams. • Comfortable discussing APIs, webhooks, authentication, integration workflows, support handoffs, and technical troubleshooting with both technical and non-technical audiences. • Excellent written communication for partner updates, customer-facing explanations, and internal escalation notes. • Strong operational instincts: owners, timelines, risks, decisions, and systems of record stay clean. • Curious about partner and customer businesses, not just tickets or tasks. • Able to spot repeated patterns and turn them into scalable process or documentation.

🏖️ Benefits

• Medical, dental, vision, and 401(k). • Equity through stock options. • Remote-first workplace. • Unlimited PTO, 10 company-paid holidays, and office closure between Christmas and New Year. • Continuing education. • Paid parental leave.