Technical Account Manager

🔥 2 minutes ago

🏄 California, Illinois, +4 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote

💵 $65.1k - $130.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔬 Science

Enterprise • Science • Legal

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Perform technical investigations into complex, real-world issues affecting production systems • Analyze application logs, configuration files, data feeds, and database records to identify possible root causes • Reproduce issues by building and configuring realistic test environments • Debug behavior across distributed systems, APIs, messaging middleware and databases • Work directly with Product teams to file high-quality defect reports and influence product improvements • Participate in critical incident (Severity-1) troubleshooting with customers and internal teams • Continuously build expertise as new features, architectures and technologies are released

🎯 Requirements

• Proven experience deploying, supporting, and troubleshooting applications across: Linux and Windows environments • Cloud-based infrastructures • Strong understanding of cloud-native architectures, including experience supporting and troubleshooting production systems • Solid expertise in Java-based web applications, with in-depth knowledge of: HTTP/HTTPS protocols, sessions, cookies, and SSL/TLS • Authentication and authorization mechanisms, including SSO (SAML, OAuth) and related flows • RESTful APIs and request/response lifecycles • Proficiency in at least one programming or scripting language, with the ability to: Debug and optimize SQL queries • Work with JSON, XML, and proprietary data formats and data mapping tools • Use command-line tools and scripting environments such as UNIX/Linux shell, PowerShell, or Bash • Strong understanding of relational database systems (e.g., Oracle, SQL Server), including: • Schema design and data modeling • Constraints, indexing strategies, and performance optimization • Demonstrated ability to troubleshoot and resolve complex technical issues by: • Correlating log files, data flows, and system behavior across multiple layers

🏖️ Benefits

• Country specific benefits