Senior Technical Account Manager

🔥 0 minutes ago

⛰️ Colorado, Michigan – Remote

⛰️ Colorado – Remote 🚗 Michigan – Remote

💵 $76k - $136.7k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

📱 Media

Architecture • Engineering • Media

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Establish and maintain working relationships with customers as technical advisor • Activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience • Priority handling and escalation of critical issues and monitoring of service level compliance • Technical assistance and recommendations for Enterprise Customers based on data analytics • Taking a problem management approach, find opportunities for improvement initiatives • Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications • Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan • Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives • Responsible for key event management (e.g. major upgrades)

🎯 Requirements

• Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering • Minimum 5 years' experience in using or supporting Autodesk cloud services (Forma, previously Autodesk Construction Cloud, in particular) for large enterprise clients in a professional services role • Strong analytical skills and experience working and troubleshooting in enterprise environment • Expert knowledge in workflows and data exchange • Experience in delivering on presentations • Able to manage several projects at a time, setting the right priorities

🏖️ Benefits

• Health and financial benefits • Time away and everyday wellness