Technical Account Manager

🔥 3 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $150k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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ABOUT YOU

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🛍️ eCommerce

🛒 Retail

👗 Fashion

eCommerce • Retail • Fashion

ABOUT YOU is one of the fastest growing e-commerce companies in Europe, focusing on providing a personalized and inspiring fashion shopping experience through digital channels. Founded in Hamburg and recognized as the city's first unicorn company in 2018, ABOUT YOU offers over 2,000 brands and more than 400,000 products online, serving millions of customers across multiple markets. Beyond retail, it operates a B2B unit offering flexible API solutions and native advertising opportunities for partners. The company is committed to empowering personal expression through fashion and continues to expand its global reach.

📋 Description

• Independently own the technical relationship and management of 5–10 enterprise customer accounts • Act as a trusted advisor on platform usage, integration best practices, and architectural decisions • Translate complex customer requirements into actionable feature requests and help shape the product roadmap • Align business requirements with product capabilities and proactively drive adoption • Coordinate technical escalations with solution engineering, support, and product teams • Lead technical QBRs, integration reviews, and workshops to align on the roadmap • Monitor platform health, usage, and KPIs, and derive recommendations for improvements

🎯 Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a comparable qualification • More than 5 years of experience in enterprise e‑commerce, with SaaS platforms, or in digital consulting • Proven experience in technical, client-facing roles such as Technical Account Manager, Solution Architect, or Senior Consultant • Strong understanding of e‑commerce architectures including storefronts, APIs, OMS, PIM, CMS, and ERP integrations • Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native) • Strong skills in reading architecture diagrams and API documentation, and experience working with REST, GraphQL, and webhooks • Nice-to-have: experience with platform migrations, pre- and post-sales consulting, and knowledge of SCAYLE, Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud (Hybris), or Shopify Plus

🏖️ Benefits

• Flexible working hours • 40% discount at the ABOUT YOU online shop • Organic fruit and beverages • Free language courses (German & English) • Free sports activities (football, volleyball, yoga) and discounts on fitness offers • Mobility allowance • Choice of hardware and operating system (Mac or Windows), including private use • Modern office near Hamburg City Hall • Agile work environment and cross-functional teams • Company pension scheme • Dogs allowed • Training and development opportunities (benefits may vary by location)