Regional Service Manager

Job not on LinkedIn

🕒 August 25

🏄 California – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 11%

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Logo of Autocar Parts LLC

Autocar Parts LLC

51 - 200 employees

Founded 2010

🚘 Automotive

🏭 Manufacturing

🚗 Transport

Automotive • Manufacturing • Transport

Autocar Parts LLC is a distributor of heavy-duty truck aftermarket parts, established in 2010. The company specializes in sourcing and distributing a range of parts such as Original Equipment Manufacturer (OEM), Original Equipment (OE), and aftermarket parts for heavy-duty trucks. Autocar Parts aims to assist customers in making informed decisions by providing exceptional knowledge and service across different vocations and delivering parts efficiently. They emphasize the importance of choosing quality parts to ensure reliable service and durability for trucks.

📋 Description

• Manage all aspects of service for dealerships and customers • Ensure satisfaction with service work • Assist customers and dealers with troubleshooting and repair of service-related problems • Manage overall service delivery performance and customer satisfaction for the assigned region • Develop corrective action plans with dealerships and customers to close service delivery gaps • Track, report, and follow up on product and technical issues by working with the Autocar Solutions Team • Review dealer service operations and suggest improvements, including required tooling • Promote and ensure dealerships have Autocar-trained technicians to handle workload • Develop and manage strong relationships across customer organizations and maintain confidence in Autocar products • Build relationships with Regional Business Managers and National Account Sales • Coordinate with engineering and technical service departments to meet service performance and quality specifications • Coordinate cost-effective, self-managed travel schedules • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree (B.A.) from a four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience • Class B Commercial Driver License or ability to obtain • Automotive Service Excellence (ASE) Certification or ability to obtain • Cummins Certification preferred • Allison Certification preferred • Ability to obtain Autocar Master Technician Certification • Previous experience in the Heavy-Duty Truck industry required • Specific experience in the Refuse industry preferred • Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume • Ability to apply basic algebra and geometry concepts • Thorough working knowledge of MS Office • Knowledge of AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred • Ability to sit at a desk for extended periods while working on computer-aided design software • Ability to stand, walk, and bend during lab testing or production floor visits • Ability to lift and carry up to 25 pounds • Visual acuity for reviewing detailed schematics, inspecting prototypes, and using computer screens

🏖️ Benefits

• Competitive compensation that recognizes your skills, experience, and impact • Performance-based annual bonuses that reward results and contributions • Comprehensive medical, dental, and vision coverage • 401(k) with a 4% company match • 8 paid company holidays

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