Dealer Partner Support Specialist – Level 1

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $67k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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AutoFi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🚘 Automotive

☁️ SaaS

💰 $85M Series C on 2022-03

Fintech • Automotive • SaaS

AutoFi is a company that provides an advanced finance-centered digital retailing platform for car dealerships, aiming to streamline and enhance the car buying and selling process both online and in showrooms. The platform addresses common dealership challenges such as decision overload, consumer distrust, and desk bottlenecks by offering intelligent lender routing and simplified sales processes. By incorporating flexible solutions into branded buying experiences, AutoFi enables dealers, OEMs, and marketplaces to engage customers anytime, anywhere, helping them to sell smarter and improve profitability. Established in 2016, AutoFi focuses on empowering sales teams for efficient operation and enhanced customer satisfaction by providing tools to facilitate faster sales and better lender decisions.

📋 Description

• Support the ongoing operational health, configuration, and functionality of AutoFi's products and services for dealership and dealer group partners • Serve as a key point of contact and subject matter expert following implementation • Respond to partner inquiries, manage program adjustments, troubleshoot issues, and collaborate with internal teams and external vendors • Triage and prioritize incoming requests, resolve general inquiries, adjust program settings, and connect clients/partners with appropriate resources • Develop and maintain proficiency in AutoFi's product suite, integration capabilities, and dealer partner use cases • Maintain and optimize dealer partner settings, configurations, features, and integrations, including JSON, XML, CSS, and Regex as needed • Validate completed work for accuracy, completeness, and proper functionality • Perform initial troubleshooting, identify root causes, resolve common problems, and escalate complex issues with supporting details • Proactively monitor dealer partner programs for functional anomalies, configuration gaps, and enhancement opportunities • Manage approximately 20-30 concurrent requests through resolution against expected SLAs, maintaining case documentation, stakeholder communication, and timely follow-up via phone, email, and text • Identify recurring issues and improve support processes, procedures, documentation, and best practices • Support first-line inquiries across AutoFi's broader Partner ecosystem via phone, chat, and email, using available tools including AI-assisted solutions • Participate in scheduled after-hours support coverage, including at least one Saturday per month

🎯 Requirements

• 2-3 years experience working in customer support, technical support, account management or a related customer-facing role, preferably within the SaaS environment • Strong attention to detail, with demonstrated ability to accurately execute, validate and document work • Analytical and critical thinking skills, including ability to independently investigate issues, troubleshoot basic technical problems, and determine when escalation is appropriate • Excellent written/verbal communication skills, with ability to explain technical concepts clearly and navigate challenging customer interactions • Strong organizational and time management skills, with ability to prioritize competing requests and meet established service expectations • Technical aptitude and comfort working with software configurations, system settings, integrated applications and AI Agents • Proactive, accountable approach to problem-solving, with ability to work independently and collaboratively across teams • Flexibility to participate in scheduled evening and weekend coverage, including a minimum of one Saturday per month • Familiarity with automotive dealership operations, business models, and personnel responsibilities strongly preferred • Working knowledge of APIs, JSON, XML, HTML, CSS, and Regex strongly preferred • Experience using Salesforce, Jira, Postman, or similar CRM, case management, and API troubleshooting tools preferred • Experience using AI-assisted tools to improve productivity, troubleshooting, or customer support workflows preferred

🏖️ Benefits

• Full training • Competitive total rewards package • Medical, Dental & Vision coverage — 100% premium coverage for employee / 50+% for dependents • Flexible work hours • Remote environment • Competitive pay • Growth opportunities within a dynamic culture • Wellness & cultural initiatives, including fitness challenges, wellness webinars, virtual games, and regional activities • Up to $1K per year for employee professional development • Stock options • $2,000 performance bonus annually

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