Loss Mitigation Agent – Subs/Replacements

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Automatiq

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

📱 Media

☁️ SaaS

B2B • Media • SaaS

Automatiq is a company that specializes in automation solutions for the ticket reselling industry. It offers a dynamic ticket pricing and distribution platform designed to maximize return on investment (ROI) and reduce overhead costs. Automatiq provides tools for fully managing ticket inventory, implementing seamless pricing strategies, and offering unique insights into market trends with its data analytics services. The company's platform allows ticket brokers to automate ticket lifecycle management, thereby enhancing operational efficiency and increasing sales. Automatiq is noted for its fully managed pricing services, real-time inventory distribution, and robust support for clients.

📋 Description

• Effectively source replacements/subs for broken orders in order to prevent cancellations & penalties from the marketplace. • Communicate with the respective marketplaces & sellers throughout the process via Intercom • Accurately document all steps of the processes in Monday.com • Accurately document sales in SkyBox in order to track profitability that the Replacements/Subs team was responsible for acquiring & selling • Communicate with the marketplaces to provide proof in defense of the seller if applicable. • Communicate with the customer/seller proactively in case any additional information is needed and the customer/seller is aware of the situation (if necessary) • Collaborate with team members and/or other departments to determine the best solution for issue at hand • Sourcing suitable substitute tickets within subs/replacements team’s parameters • Perform the necessary steps of fulfillment of the order in a timely manner

🎯 Requirements

• Excellent problem-solving skills • Able to perform detailed investigations of claims & determine outcomes using multitude of facts • Excellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customers • Ability to multi-task and be flexible to accommodate the needs of the team • Excellent team player • Strong work ethic • Thrives in a fast paced environment • High level of organizational skills and attention to detail • Good follow through and troubleshooting skills • Able to work collaboratively with a team and independently with little to no supervision • Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems (Monday.com) and customer support ticketing systems (Intercom)

🏖️ Benefits

• This role is also eligible for an annual discretionary bonus. • Please refer to our Careers page to learn more about some of the benefits we offer.