Director of Professional Services – WordPress VIP

🕒 June 19

🇺🇸 United States – Remote

💵 $130k - $190k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Automattic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🌐 Web 3

🤝 Non-profit

💰 Funding Round on 2021-05

Web 3 • Software • Non-profit

Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.

📋 Description

• Run the Professional Services delivery organization • Own day-to-day operations of the team handling migrations, implementations, and custom enterprise engagements • Build an agentic Professional Services organization using AI to augment delivery, accelerate time-to-value, and create capacity for complex work • Build Professional Services as a growth lever by identifying expansion opportunities and partnering with Account Management and Sales • Lead engineers and delivery managers • Own delivery quality, project health, escalation management, customer outcomes, and on-time, on-scope execution • Build and maintain a clear, repeatable service-offering menu • Scope and run custom work while maintaining repeatable delivery • Set strategic direction and translate it into an executable operating plan • Differentiate WordPress VIP’s services offering and build supporting proof points • Partner with Sales and Accounts to scope and price engagements and own the transition from close to delivery • Partner with Product, Support, and Account Management to improve the platform and services • Represent Professional Services with senior internal and external stakeholders, including customer executives

🎯 Requirements

• 8+ years of leadership experience in Professional Services, implementation, or technical consulting • Direct experience leading a Professional Services or delivery organization is required • 5+ years delivering services for enterprise SaaS or PaaS customers • Experience with large-scale migrations or custom development is ideal • Experience building a services portfolio, including defining offerings, pricing them, and making them repeatable • Experience with the full commercial loop: scoping with Sales, pricing engagements, identifying expansion, and tying services outcomes to retention and revenue • Fluency with AI-augmented delivery models • Demonstrated ability to engage with executive stakeholders • Proven performance management experience within a team, working with individual contributors, leads, and HR partners • Ability to scope complex engagements and write clearly under pressure • Ability to coach and develop delivery practitioners into delivery leads • Ability to recommend services portfolio direction and diagnose project issues

🏖️ Benefits

• Straightforward, competitive base salary • Open vacation policy • Fully remote work • Benefits vary by country; full list available on the Benefits Page • Accessible hiring process and accommodations during application or interview process • Employee Resource Groups