Technical Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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AutoRABIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

AutoRABIT is a company specializing in automated DevSecOps solutions specifically for Salesforce environments. It offers a variety of products and services aimed at enhancing security, compliance, and productivity for enterprise teams using Salesforce. These include automated release management, data protection, static code analysis, and visual analytics tools. AutoRABIT's solutions are designed to support rigorous data security regulations and ensure quality in application releases. The company's offerings are built to provide deep automation and visibility into the Salesforce DevOps pipeline, catering to industries such as banking, healthcare, and life sciences.

📋 Description

• Develop a strong understanding of customers' business and technical objectives, environments, and use cases • Create strategic joint success plans with clear objectives, milestones, and measurable KPIs • Identify technical challenges, recommend solutions, and proactively drive success plan goals • Drive customers' Purchase to Value journey, protect recurring renewal revenue, and identify opportunities to improve Net Retention Rate • Promote product license utilization, adoption, successful renewals, and customer value realization • Monitor product adoption, customer satisfaction, and customer health scores • Cultivate customer advocacy and reference-ability to drive new business growth • Partner with Customer Support and Engineering on technical issues, enhancement requests, and escalations • Guide customers through upgrades, releases, new features, and implementation changes • Collaborate with Sales, Support, Professional Services, Engineering, Renewals, Partners, and account teams • Use customer feedback, product usage insights, and technical observations to shape the product roadmap and improve products and services • Adhere to set internal controls • Report to the Director of Customer Success

🎯 Requirements

• Experience in a customer-facing technical role supporting cloud-based/SaaS technology and working with business and technical stakeholders • Strong presentation and customer communication skills • Ability to explain technical concepts clearly to technical and non-technical audiences • Strong verbal and written communication skills • Ability to document technical issues, recommendations, and customer action plans • Collaborative, persistent, analytical, and self-directed problem-solving approach • Working knowledge of Salesforce, JIRA, Git, and similar SaaS, development, support, or Customer Success platforms • Working knowledge of software development concepts, APIs, source control, CI/CD, release management, and cloud/SaaS architectures • Knowledge of the Salesforce platform and development ecosystem is strongly preferred • Bachelor's degree in a relevant field or equivalent practical experience • Demonstrated interest and ability combining technical problem solving with customer relationship management • Previous experience in Technical Account Management, Customer Success, Solutions Engineering, Technical Support, Professional Services, Salesforce administration/development, DevOps, or a related customer-facing technical role is preferred • Must be a US citizen or permanent resident • Must be capable of obtaining a Government Security clearance if required • Must live in and work from the US • H1B and other work visa holders do not qualify

🏖️ Benefits

• 100% remote work • 10% travel opportunity/requirement