Advisory Engineer

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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AutoStore™

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛍️ eCommerce

🛒 Retail

eCommerce • Logistics • Retail

AutoStore™ is a leading warehouse automation system provider known for its high-throughput efficiency, space optimization, and reliability. The company specializes in automating warehouse operations with its goods-to-person technology, deploying modular cube designs to maximize capacity and speed. AutoStore's solutions scale seamlessly with business growth, supporting industries such as retail, 3PL (third-party logistics), grocery, healthcare, and industrials. With a focus on speed, accuracy, and uptime, AutoStore's technology supports some of the world's fastest-growing e-commerce and logistics operations.

📋 Description

• Partner closely with our US validation partners, some of our most important partnerships. • Ensure that they receive sterling service through upgrades and close monitoring. • Align closely with them, with our supporting partners, and with other end-customers. • Analyze complex datasets and identify/report deviations with our high priority validation partners. • Perform rigorous analysis in close collaboration with the Cube Success team in Norway. • Conduct advanced root cause analysis on system failures and performance issues. • Analyze system logs, data sets, and diagnostic outputs to identify trends and anomalies. • Set up complex analysis using tools as e.g., PowerBI. • Perform on-site installation, commissioning, and maintenance of complex technical systems and equipment. • Diagnose and resolve system issues in the field, ensuring minimal customer downtime. • Provide technical support during deployments, upgrades, and service interventions. • Collaborate with partners, customers and internal teams to ensure successful implementation/upgrading and operation. • Regular travel to customer sites is expected.

🎯 Requirements

• 3–7+ years of experience in field engineering, technical support, or system engineering roles • Strong troubleshooting and diagnostic skills across hardware and software with a complex product • Bachelor's or master's degree in Mechanical Engineering, Computer Science, or related technical field • Willing to travel regularly to customer sites and to Norwegian offices • Experience with data analysis tools (e.g.,PowerBI) • Understanding of system architectures, networking, or control systems (depending on domain) • Ability to interpret logs, telemetry, and performance metrics • Familiarity with monitoring tools and diagnostic platforms • Experience with Databricks preferred

🏖️ Benefits

• Comprehensive Medical, Dental, and Vision plans • Health Savings Account (HSA) with a company contribution • Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents • Retirement 401(k) plan with employer match and discretionary profit sharing contribution • Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders • Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!