Customer Support Specialist – Tier 1

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AutoVitals

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Private Equity Round on 2019-10

Consulting • Marketing • Logistics

AutoVitals is a comprehensive digital solutions provider for the automotive repair shop industry. They offer a range of services including Digital Vehicle Inspections (DVI), workflow automation, customer retention management, and digital marketing. Their solutions aim to drive profitable growth for independent auto repair shops by increasing average repair order values and improving workflow management. With a focus on innovation, AutoVitals provides extensive integration capabilities and helps automotive shops transition to digital operations through industry expert guidance and a collaborative community of users.

📋 Description

• Handle incoming phone calls and a high volume of support tickets across all channels • Resolve basic product questions involving feature use, navigation, account settings, user management, and access issues • Triage and route tickets to Tier 2 for process and configuration issues or Tier 3 for technical and integration issues • Document every interaction in the ticketing system with clear, complete notes • Meet target response and resolution times while maintaining high customer satisfaction • Identify gaps and unclear documentation in the knowledge base and flag them to Tier 4 for runbook updates • Adapt to change while supporting client usability, adoption, and exceptional customer service • Report directly to the Manager, Customer Support

🎯 Requirements

• 1+ years in customer service, technical support, help desk, or similar customer-facing role • Strong written and verbal communication skills • Comfort following documented processes and using ticketing tools • Ability to come up to speed quickly on new software and product concepts • Self-starter who is naturally curious and motivated to find solutions • Sound judgment to recognize ticket type and route appropriately • Must be eligible to work in the United States • Bonus: SaaS support experience • Bonus: Exposure to the automotive or service industry • Bonus: Familiarity with A.I. tools or comfort using A.I. assistants to accelerate research and documentation

🏖️ Benefits

• Medical/Dental/Vision • Flexible Spending Account • 401K Match • Flexible PTO