Associate Principal, Customer Success

🔥 6 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Availity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

⚕️ Healthcare Insurance

☁️ SaaS

🔌 API

💰 Secondary Market on 2021-07

Healthcare Insurance • SaaS • API

Availity is a leading health information network that connects payers, providers, and technology partners in the healthcare industry. By facilitating over 13 billion clinical, administrative, and financial transactions annually, Availity streamlines payer-provider collaboration and enhances patient care through an integrated provider engagement platform. The company's solutions leverage artificial intelligence and interoperability to automate processes such as prior authorizations, revenue cycle management, and payment accuracy, ultimately reducing costs and improving efficiency across the healthcare ecosystem.

📋 Description

• Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management. • Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact. • Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution. • Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team. • Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts. • Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying). • Representing the customer internally and ensuring alignment between client needs and organizational priorities.

🎯 Requirements

• Experience managing enterprise or complex customer accounts in healthcare, healthcare technology, or a related environment. • Strong relationship‑building skills with the ability to engage confidently with experienced and executive‑level stakeholders. • Proven ability to navigate ambiguity and drive outcomes through influence rather than authority. • Comfort handling escalations and facilitating resolution across multiple internal teams. • Excellent communication, judgment, and organizational skills. • Healthcare industry experience preferred; strong soft skills and leadership presence are critical. • Strong payer expertise within healthcare technology. • Awarded Top Account Manager and/or Presidents Club Winner.

🏖️ Benefits

• competitive salary • bonus structure • generous HSA company contribution • healthcare, vision, dental benefits • 401k match program • unlimited PTO for salaried associates + 9 paid holidays • hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits • reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs, etc. • education reimbursement • Paid Parental Leave for both moms and dads