Customer Success Manager

🕒 June 29

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Vatica Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Compliance

💰 $1.2M Venture Round on 2013-11

Healthcare Insurance • SaaS • Compliance

Vatica Health is a healthcare company that offers advanced solutions for risk adjustment and quality of care. By combining expert clinical teams with cutting-edge technology, Vatica Health improves financial performance for health plans and providers by capturing accurate diagnosis codes and reducing audit risks. The company's model enhances provider utilization of preventive services and patient engagement, while also supporting quality programs at the time of patient visits. With seamless integration into provider workflows, Vatica Health focuses on increasing coding accuracy, compliance, and efficiency, ultimately benefiting health plans, providers, and patients. Their EMR-agnostic technology and on-site clinical consultants ensure improved care delivery and wellness outcomes, particularly through services like Annual Wellness Visits.

📋 Description

• Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery • Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents • Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners • Build power point decks for client presentations (QBR’s, kick offs, status meetings) • Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution • Deliver successful client partnerships that result in high client satisfaction, retention, and growth • Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats) • Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners • Deliver and ensure client training on Vatica Health tools, processes, and reports • Support operational and financial plans and maintain actuals and forecasts • Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement • Design and develop best practices in client engagement and implementation to deliver industry-leading client experience

🎯 Requirements

• 4+ years in a healthcare client facing role with progressive experience • 4+ years leading complex projects • **Healthcare experience required; required experience in Risk Adjustment, Quality of Care** • Strong project performance analysis and strategic power point deck building skills • Outstanding customer service skills • Experience organizing, analyzing and presenting data • Strong ability to learn at a fast pace, apply knowledge and be consultative. • Strong computer (including Microsoft Office), grammar and multi-tasking skills • Strong attention to detail, time management, and decision-making skills • Ability to work with significant independence and minimal supervision • Ability to travel during the week

🏖️ Benefits

• **WORKING AT VATICA HEALTH ADVANTAGES** • **Prosperity** • Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar • Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded • 401k plans– we want to empower you to prepare for your future • Room for growth and advancement- we love our employees and want to develop within • **Good Health** • Comprehensive Medical, Dental, and Vision insurance plans • Tax-free Dependent Care Account • Life insurance, short-term, and long-term disability • **Happiness** • Excellent PTO policy (everyone deserves a vacation now and then) • Great work-life balance environment- We believe family comes first! • Strong supportive teams- There is always a helping hand when you need it