Customer Success Manager

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XYZ Reality

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🥽 AR/VR

☁️ SaaS

🤝 B2B

AR/VR • SaaS • B2B

<XYZ Reality> is a construction-technology company offering an engineering-grade augmented reality (AR) SaaS platform that brings building information modeling (BIM) onsite for real-time quality control, progress tracking, set-out/installation and project controls. The platform provides objective, millimeter-accurate validation, clash detection, and unified project data to help owners, general contractors and specialty contractors reduce rework, accelerate delivery, and de-risk mission-critical projects such as data centers, pharmaceutical facilities, airports and offsite prefabrication. XYZ Reality combines AR hardware/software workflows, expert deployment services, and integrations to deliver actionable insights across construction portfolios.

📋 Description

• Own the day-to-day client relationship across your assigned projects — acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they are getting full value from the XYZ platform. • Drive on-site adoption of the XYZ platform — working directly with field teams to embed the service into daily workflows, remove adoption barriers, and ensure the product is genuinely improving how work gets done. • Be the bridge between site and senior leadership — translating on-the-ground performance, issues, and wins into clear reporting and insight for client Project Directors, Construction Directors, and VPs. • Identify risks to client satisfaction or adoption early — flagging issues proactively, coordinating with internal teams to resolve them, and maintaining a high standard of delivery across every project touchpoint. • Support commercial growth — contributing to account retention and expansion by building strong relationships, demonstrating measurable delivery impact, and partnering with the Commercial team on client conversations. • Feed real-world insight back into XYZ — sharing client feedback, site observations, and adoption patterns with Product, Operations, and Leadership to help shape how the platform and service evolves.

🎯 Requirements

• Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning — on major programmes. • Hands-on site experience that gives you genuine credibility with field teams, combined with the communication skills to engage effectively with senior client stakeholders up to VP level. • Comfortable with extensive travel to project sites as a core part of the role — this is a field-facing position, not a desk job. • Curiosity about technology and genuine openness to learn — you do not need to be a tech expert, but you need to believe that better tools can change how construction gets delivered.

🏖️ Benefits

• Private medical (incl. dental & vision) • Extra Christmas shutdown days • 15 days PTO + public holidays • Hybrid working • Biannual salary reviews • Summer & Christmas staff parties • Employee referral scheme • Make a real-world impact of revolutionising the construction industry