Customer Success Partner

🕒 June 28

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. • Track revenue trends and sales opportunities and analyze competitive threats. • Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. • Identify additional products or solutions FA can provide. • Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors. • Prepare and deliver quarterly and annual client business reviews. • Document and manage all action/project plans for assigned client base. • Analyze trends and make recommendations on potential changes to customer programs. • Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions.

🎯 Requirements

• Bachelor's Degree, or equivalent work experience. • 3+ years proven experience and track record in professional account management or sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. • Proficiency with MS Office applications including Word, PowerPoint, and Excel. • Strong oral and written communication, and interpersonal skills. • Outstanding multi-tasking and time-management abilities. • Excellent organizational, analytical, problem analysis and problem-solving skills. • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity.

🏖️ Benefits

• Ability to work remotely with occasional business travel. • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays • Access to tech and growth opportunities, and leaders who want you to succeed!