Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $200k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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SecurityScorecard

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🔒 Cybersecurity

🏢 Enterprise

💰 $180M Series E on 2021-03

Cybersecurity • Enterprise

SecurityScorecard is a company that focuses on cybersecurity and risk management. It provides solutions for supply chain detection and response, third-party cyber risk management, and external attack surface management. By leveraging AI and security ratings, SecurityScorecard helps organizations improve their cybersecurity postures and manage risks effectively. The company's platform allows for monitoring and remediation of vulnerabilities, collaboration with vendors, and compliance with regulatory mandates. SecurityScorecard serves a diverse range of industries, including public sector, technology, healthcare, financial services, and more. Its comprehensive suite of tools and services, such as Security Ratings and MAX, empower organizations to proactively manage cyber risks and enhance their overall security structures.

📋 Description

• Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives. • Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains. • Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams. • Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement. • Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices. • Share insights and solutions with peers to tackle new customer challenges and drive collective team success. • Represent the voice of the customer in product feedback and service delivery discussions. • Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth.

🎯 Requirements

• Bachelor’s degree • 7+ years in account management, customer success, technical account management, or a similar customer-facing role • Strong written and verbal communication skills combined with meticulous organizational skill • Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred • Strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective to drive business impact

🏖️ Benefits

• Health benefits • Stock options • Unlimited PTO • Parental leave • Tuition reimbursements • Annual performance-based incentive compensation awards