Applied AI Specialist – Commercial Customer Success

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🔥 0 minutes ago

🐻 Alaska, California, +10 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $105.9k - $142.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Design, build, test, deploy, and maintain AI agent solutions • Own the full lifecycle from the first prompt to production • Update agents continuously as products evolve and new insights emerge • Monitor performance and accuracy of AI agents in production • Collaborate with Customer Success teams to understand workflows and friction points • Define success metrics and create evaluation frameworks for agent performance

🎯 Requirements

• Hands-on experience building and maintaining production LLM-based agents or automations • Python proficiency and a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools • The discipline to define what success looks like before you start building — and an eval framework that catches problems before your users do • A genuine curiosity about Customer Success workflows and customer problems, not just the technical challenge • Intellectual honesty about what AI can and can't do well — and the judgment to design guardrails and fallback paths accordingly • 3+ years of software engineering or technical experience, with at least 1 year working hands-on with LLMs or AI agents in a production environment • Experience in a B2B SaaS environment

🏖️ Benefits

• Flexible, employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans • Performance-based bonus/variable pay • Equity in a high-growth public company