Travel Client Success Specialist

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Hello Sunshine Travels

WebsiteLinkedInAll Job Openings

1 - 1 employees

Founded 2023

👥 B2C

🛍️ eCommerce

B2C • eCommerce

Hello Sunshine Travels is a boutique, consumer-focused travel agency led by a dedicated agent (Heather) that specializes in planning personalized vacations. The agency arranges cruises, all-inclusive and resort stays, family vacations, and themed resort trips such as Disney and Universal, and also organizes concert and sporting event travel. It emphasizes tailored itineraries, convenience, and creating memorable experiences for families, couples, and solo travelers.

📋 Description

• Build and maintain professional relationships with prospective and existing clients. • Consult with clients to identify travel goals, preferences, and budget requirements. • Research and recommend travel solutions, including cruises, resorts, hotels, vacation packages, tours, and other travel services. • Coordinate reservations and assist clients throughout the planning and booking process. • Maintain accurate client records and documentation while ensuring confidentiality and data integrity. • Respond promptly and professionally to client inquiries through email, phone, and virtual communication platforms. • Conduct follow-up communications to encourage repeat business, referrals, and long-term client relationships. • Assist with business development efforts through networking, relationship-building, referrals, and social media engagement. • Stay informed on travel industry updates, supplier offerings, promotions, and destination knowledge. • Deliver a high level of customer service while maintaining professionalism, accuracy, and attention to detail.

🎯 Requirements

• Excellent verbal and written communication skills. • Strong organizational and time management abilities. • Ability to work independently in a remote environment while meeting deadlines. • Customer service, hospitality, sales, or travel industry experience is preferred but not required. • Comfortable learning new technology and web-based booking systems. • Professional demeanor with strong problem-solving and interpersonal skills. • High level of integrity, accountability, and commitment to client satisfaction.

🏖️ Benefits

• Fully remote work environment. • Flexible scheduling options. • Comprehensive onboarding and ongoing training. • Professional mentorship and continuing education opportunities. • Access to industry resources and travel supplier partnerships. • Opportunities for career growth and professional development. • Supportive, collaborative team culture focused on delivering exceptional client experiences.