Customer Success Manager

🕒 June 26

🌽 Illinois, New York, +3 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $165k - $180k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Azul

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

💰 $40M Series F on 2007-09

Software & Technology • SaaS • Enterprise

Azul is a company specializing in a high-performance Java platform that offers improved speed, startup efficiency, and reduced cloud costs without requiring code changes. The company provides products such as Azul Zulu and Azul Zing, which form part of its platform offerings targeting enhanced application performance and DevOps efficiency. Azul serves a range of industries including retail, e-commerce, financial services, and technology, supporting mission-critical Java applications globally. Their solutions focus on cloud cost optimization and digital transformation, supported by competitive pricing and expert 24/7 service. Azul is recognized for its excellence in Java infrastructure, offering unparalleled support and customer satisfaction.

📋 Description

• Own the post sales customer relationship. • Execute an On Boarding session with all new Azul customers providing them with a “welcome packet” that includes contact information, useful links to training materials and other various resources. • Set the proper expectations for the customer journey to include migration, health checks, business reviews, and renewals. • Schedule the first business review during the onboarding session. • Lead a series of communications and “check in” meetings throughout the lifecycle of the customer. • Conduct formal Azul Business Reviews. • Follow up reviews of migration plans and progress. • Provide Product feature updates. • Act as a liaison for customer requests, questions, and escalations.

🎯 Requirements

• 7+ years' experience in either Customer Success, Customer Support, or Sales Engineer role • BS or MS in computer science related degree • Demonstrated experience in technical role, preferably in software or complimentary industry • Demonstrated experience working directly with, engaging in-person, virtually, and by email with prospects and customers. • Project management experience a plus • Strong understanding of Java/JVM, performance tuning, and application deployment models (on-premises, cloud, containerized), preferred • Familiarity with CRM tools (e.g., Salesforce/Clari) and data-driven success metrics. • Excellent Presentation skills as well as verbal and written communication skills

🏖️ Benefits

• Comprehensive compensation and healthcare packages • Referral Program • Work-life balance, remote-first, paid time off, company shutdown, holidays • Work with top experts worldwide whom contribute to the Java ecosystem