Customer Success Manager

🕒 June 26

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Truv

WebsiteLinkedInAll Job Openings

51 - 200 employees

Truv unlocks the power of consumer-permissioned data to empower organizations to make confident decisions. With the safest and most reliable API connections to payroll accounts, it enables income, employment, and insurance verification for lenders while consumers benefit from quicker approvals and a better overall experience. As a one-stop solution powering income, employment, and insurance verification for the US workforce, it integrates with 50+ payroll providers and 9,200 directly with employers (10X industry average), including 120M working Americans, 96% of Fortune 1000 companies, 95% of the Federal Government, and 83% of the largest US private organizations.

📋 Description

• Own the relationship with assigned mid-market accounts post-sales(up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization. • Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support. • Create and deliver training programs for customer teams. • Be part of the pooled model to answer customer questions and first-level triage. • Execute onboarding and implementation for 80-100 accounts. • Run periodic business reviews with key stakeholders. • Partner with Sales on renewals and upsell opportunities. • Document customer feedback and feature requests. • Monitor customer metrics and usage patterns to identify opportunities for expanded adoption.

🎯 Requirements

• 3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech. • Proven track record at early-stage startups (50-200 employees). • Minimum 5 year tenure in previous positions, demonstrating stability and impact. • Prior account management or customer management experience essential. • Problem-solving capabilities. • Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences. • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

🏖️ Benefits

• Healthcare coverage • PTO and remote work flexibility • Professional development opportunities