Test Automation Engineering Lead

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $179.1k - $234.1k / year

⏰ Full Time

🟠 Senior

⚙️ Software Development Engineer in Test (SDET)

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Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2022-06

Consulting • Marketing • Logistics

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Lead, mentor, and grow a remote/distributed automation team • Establish engineering standards, technical direction, code review, delivery accountability, and a visible engineering backlog • Contribute production-quality code as a hands-on architect, coder, and troubleshooter • Architect and implement Playwright-based UI/API automation, contract and integration tests, service-level tests, and end-to-end customer journeys • Select complementary tools for protocols and real-time media • Embed tests into GitHub Actions, Jenkins, Argo CD, and GitOps delivery gates • Build voice/media/contact-center test harnesses covering SIP signaling, RTP/SRTP media, WebRTC, IVR, agent interactions, call routing, conferencing, transfers, hold/resume, recording, and messaging • Engineer continuous traffic generation and synthetic journeys across calling, messaging, and API workflows • Correlate functional outcomes with signaling traces, media quality, logs, infrastructure, and service telemetry • Own performance engineering, including workload modeling, load/stress/soak testing, concurrency, throughput, queue depth, latency, resource saturation, capacity limits, and customer-experience thresholds • Introduce chaos and fault-injection scenarios with blast-radius and rollback safeguards • Build agentic workflows for test generation, execution orchestration, flaky-test diagnosis, selective retesting, impact analysis, root-cause hints, and self-healing pipelines • Drive observability-led troubleshooting using Prometheus, Grafana, Loki, Thanos, Alloy, OpenTelemetry, traces, packet captures, and traffic analysis • Debug failures across browsers, APIs, networks, Kubernetes, services, and databases • Partner with platform, SRE, CloudOps, application engineering, security, and release teams on security, zero trust, FedRAMP/PCI DSS/SOC 2 evidence, test-data protection, and release readiness

🎯 Requirements

• 10+ years in software/test engineering or quality engineering • Meaningful technical leadership of remote or globally distributed engineers • Current hands-on coding experience • Strong Python, TypeScript/JavaScript, or equivalent programming skills • Playwright and API/integration automation experience • Testing architecture and maintainable framework experience • CI/CD integration experience • Hands-on load and performance tooling experience, such as k6, Gatling, JMeter, or Locust • Measurement interpretation and systems-level bottleneck investigation • Production or lab experience testing real-time voice/media or contact-center systems • Ability to inspect SIP/RTP/WebRTC/HTTP traffic and reason about customer-visible outcomes • Cloud-native proficiency with Kubernetes, Linux, networking, TLS, DNS, ingress/API gateways, distributed systems, and observability stacks • Experience applying AI coding tools or agentic workflows to test engineering work, with validation and security controls • Ability to make pragmatic technical decisions and deliver iteratively under changing priorities without sacrificing reliability • Bachelor's degree or equivalent experience • Preferred: Azure/GCP/AWS, Terraform, Helm, Argo CD/GitOps • Preferred: Kafka, Redis, relational/document databases, and event-driven architectures • Preferred: Telephony and contact-center technology, including SBCs, codecs, jitter, packet loss, MOS, call flows, dial plans, IVR, and agent desktop • Preferred: Policy-gated autonomous remediation, MCP/tool orchestration, AI agent evaluation, and protected test-data handling • Preferred: Engineering in regulated environments with traceability and evidence supporting FedRAMP, PCI DSS, or SOC 2 • Must be currently authorized to work in the United States without visa sponsorship now or in the future

🏖️ Benefits

• Benefits offered; specific benefits are not listed

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