Patient Technology Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Aviary

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

🏦 Banking

💳 Fintech

🤝 B2B

Banking • Fintech • B2B

Aviary is a business banking brokerage based in Malta that helps international companies access banking and payments services through a network of partner banks. It arranges acquiring and processing (32 million acquiring payments per month), banking settling (~$250 million per month), and payout solutions (over 120,000 payouts per month). Aviary serves sectors including asset managers, offshore funds & alternatives, forex, IT product and outsourcing companies, e‑commerce and online marketplaces, gaming and white-label operators, and crypto exchanges/platforms. The firm positions itself to reduce clients' banking costs (claimed ~30% reduction) and offers fast onboarding with a reported 90% success rate.

📋 Description

• Provide real-time technical support during patient sessions via phone and chat • Conduct tablet setup calls for newly enrolled patients, including unboxing, charging, WiFi connection, app login, and test Zoom sessions • Handle clinician tech callback requests for mid-session technical issues • Troubleshoot WiFi/internet connectivity, Apple ID and account access, Zoom permissions, app crashes, browser compatibility, device reboots, and updates • Coordinate loaner tablet shipments and returns • Use remote device management tools to diagnose and resolve tablet issues • Document tech interactions and resolution notes in Aviary Platform • Identify recurring technical patterns and escalate systemic issues to Product/Engineering • Collaborate with Enrollment on pre-session technology checks for BYOD patients • Maintain an internal knowledge base of troubleshooting steps and patient-facing guides • Support Aviary Health's patients in accessing virtual cardiac rehabilitation sessions and help improve patient retention and clinical outcomes • Work with the Patient Engagement team, Exercise Physiologists, and Enrollment Specialists; report to the Senior Program Manager

🎯 Requirements

• 1+ year in a help desk, tech support, or customer-facing IT role • Exceptional patience and empathy when supporting elderly, non-tech-savvy patients • Strong troubleshooting instincts to diagnose WiFi, device, app, or user-error issues • Comfortable with iPads/iOS, Android tablets, Windows/Mac basics, Zoom, WiFi networking fundamentals, and browser troubleshooting • Excellent verbal communication for explaining tablet and connectivity steps to novice users • Reliable internet connection and quiet workspace for phone-based support • Available Monday–Friday during core hours, with flexible scheduling between 10am–8pm ET • Experience in healthcare, telehealth, or patient-facing technology support preferred • Familiarity with remote device management (MDM) tools preferred • Experience with Zoom administration or troubleshooting at scale preferred • Basic familiarity with Slack and task management platforms preferred • CompTIA A+ or similar certification preferred, not required • Bilingual English/Spanish preferred