Professional Service Technician I

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

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Logo of Avidity Science - EMEA

Avidity Science - EMEA

201 - 500 employees

Founded 1998

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Avidity Science - EMEA is a supplier of water purification and delivery systems, environmental monitoring and control solutions, and animal/agricultural watering and cooling products for research facilities, vivariums, and agricultural customers across Europe, the Middle East, and Africa. The company offers reverse osmosis, deionized, and ultrapure water technologies, automated lab animal watering systems and parts, and provides service, installation, and technical support through regional stores and a global network.

📋 Description

• Install Avidity Science systems according to customer drawings and company specifications • Interpret drawings and instructions • Update as-built details on drawings after installation and submit them promptly • Supervise contractors during installations to ensure schedule compliance and cost containment • Provide initial system training to customers • Update Installation Coordinator and Project Managers daily on job status • Perform preventative maintenance on Avidity Science products • Provide warranty service and support • Provide emergency service and support • Review system installations and begin system commissioning • Prepare appropriate reports • Complete product certification for Avidity Science products • Maintain accurate van stock • Adhere to Avidity Science procedures • Perform other duties assigned by the Supervisor/Manager

🎯 Requirements

• Associate’s degree or similar trade experience • Minimum of three years' experience in servicing, troubleshooting and supporting electrical or electro-mechanical systems at external customer facilities • Knowledge of standard manufacturing and business tools, including Microsoft Office • In-depth industry knowledge and understanding of customer needs and requirements • Ability to effectively communicate verbally and in written business correspondence • Ability to learn quickly and independently • Ability to adapt quickly to changing environments • Ability to articulate and apply a customer value proposition for Avidity Science solutions • Ability to read and interpret blueprints, facility drawings and project requirements • Ability to interface with customers and contractors • Ability to translate technical product knowledge to technical and non-technical customers • Ability to manage assigned tasks within scheduled commitments • Professional level presentation skills • Strong mechanical aptitude and problem-solving skills • Basic understanding of water chemistry • Ability to comprehend and utilize start-up and maintenance manuals • Basic computer and networking skills • Basic plumbing and electrical understanding • Willingness/ability to travel 85%

🏖️ Benefits

• Medical, Dental, Vision, Life Insurance and Disability Insurance • Voluntary benefits including accident, critical illness, and hospital indemnity • 401k with company match • Goal Sharing • PTO and Paid Holidays • Supportive and Inclusive work culture • Community Involvement and Paid Volunteer Time • Flex-time • Tuition Reimbursement Program • Collaborative work environment • Professional development opportunities to grow professionally

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