Dental+
1 - 10 employees
⚕️ Healthcare Insurance
🧘 Wellness
👥 B2C
Healthcare Insurance • Wellness • B2C
Dental+ is a Seattle-based dental practice known for providing personalized, gentle dentistry with a focus on both preventive and cosmetic care. The practice, led by Dr. Veronica Bello, offers a range of services including teeth whitening, dental implants, Invisalign, and Botox treatments. Emphasizing patient comfort and modern techniques, Dental+ is committed to enhancing smiles with advanced technology while maintaining a strong commitment to environmental sustainability. They cater to families in North Seattle, providing services in both English and Spanish.
Contact Center Analyst
Job not on LinkedIn
🕒 April 1
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Dental+
1 - 10 employees
⚕️ Healthcare Insurance
🧘 Wellness
👥 B2C
Healthcare Insurance • Wellness • B2C
Dental+ is a Seattle-based dental practice known for providing personalized, gentle dentistry with a focus on both preventive and cosmetic care. The practice, led by Dr. Veronica Bello, offers a range of services including teeth whitening, dental implants, Invisalign, and Botox treatments. Emphasizing patient comfort and modern techniques, Dental+ is committed to enhancing smiles with advanced technology while maintaining a strong commitment to environmental sustainability. They cater to families in North Seattle, providing services in both English and Spanish.
📋 Description
• Support the operation of the Contact center by understanding and documenting business needs • Support routing design, testing, and analysis of new and existing capabilities • Manage third party applications integration to the contact center • Ensure effective and reliable performance of the contact center infrastructure • Conduct business process analysis and requirements gathering sessions • Develop user stories and functional requirement specifications • Coordinate product deployments and write release communications • Establish and promote strong client partnerships • Manage and launch Contact Center infrastructure upgrades and new features
🎯 Requirements
• Strong analytical and quantitative skills • Must be detail-oriented • Independent thinker • Very strong organizational skills • Experience with Call Center or Contact Center Software • Collaborative team player • Excellent written and interpersonal communication skills • Proficiency in Microsoft Outlook, Excel, and Word is a must
🏖️ Benefits
• Employees can work remotely
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