Customer Solutions Specialist – Second Shift

🕒 July 3

🏛️ District of Columbia, New Jersey, +8 more states – Remote

🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 52%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AWeber

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

AWeber is a comprehensive email marketing platform that offers tools for email automation, landing page creation, eCommerce integration, and AI writing assistance. Designed to facilitate marketing efforts for bloggers, coaches, and online shops, AWeber allows users to build engaging email campaigns, automate customer interactions, and manage their marketing needs seamlessly. With 24/7 customer support and migration services, AWeber empowers businesses to connect, automate, and enhance their customer engagement effectively.

📋 Description

• Build and nurture relationships with AWeber creators and small business customers • Help customers understand how AWeber features meet their unique needs • Provide support through livechat, email, phone, and social media platforms • Troubleshoot customer issues • Provide product education and marketing best practices • Partner with customers to help them grow their businesses • Work on special projects • Collaborate with team members across the company to improve the customer experience • Proactively educate customers on best practices • Suggest new product features • Advocate for process enhancements in the Customer Solutions department

🎯 Requirements

• Exceptional communication skills • Ability to work variable days including some weekend days • Ability to work Second Shift (1PM-10PM ET) • Knowledge of marketing technologies such as social media, landing pages, or email platforms is advantageous • Ability to provide customer support across livechat, email, phone, and social media platforms

🏖️ Benefits

• 100% Remote • Strong culture that supports flexibility, entrepreneurialism, and collaboration • 100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available) • 4-7 weeks of paid time off and holidays (based on tenure) • 4 week paid sabbatical (based on tenure) • 401K retirement plan with 4% company match • Company Profit Share • Home office equipment and internet stipend • Tuition reimbursement, conferences, and learning opportunities • Gym Memberships Reimbursement • Company Paid Short Term Disability Insurance • Company Paid Life Insurance • Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance)