Associate Customer Success Manager

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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AxisCare Home Care Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

Healthcare Insurance • Enterprise • SaaS

AxisCare Home Care Software is a leading provider of software solutions designed specifically for home care agencies. Their platform offers a comprehensive suite of features including caregiver management, electronic visit verification (EVV), scheduling, billing, and reporting tools to enhance operational efficiency and improve caregiver satisfaction. AxisCare is dedicated to supporting agencies of all sizes in delivering exceptional care to clients while streamlining their business operations.

📋 Description

• Provide frontline support to customers using the AxisCare platform. • Assist tenured Customer Success Managers in driving customer adoption, satisfaction, and retention. • Partner with customers to ensure successful product utilization and issue resolution. • Develop a strong understanding of CSM’s workflows and best practices. • Help foster strong partnerships and maximize the value clients receive from solutions.

🎯 Requirements

• Associate’s or Bachelor's degree in a relevant field or equivalent work experience preferred. • Strong problem-solving skills with the ability to analyze complex workflows and data sets. • 1+ year of experience in customer support, account management, SaaS, or healthcare operations preferred. • Excellent written and verbal communication skills, especially when documenting processes or explaining technical issues to non-technical users • Highly organized with the ability to manage multiple priorities in a fast-paced environment. • Tech-savvy with a willingness to learn new systems quickly. • Customer-focused mindset with problem-solving abilities. • Experience working in home care, or Medicaid-driven environments. • Exposure to customer success tools such as ChurnZero, Gong and/or Zendesk.

🏖️ Benefits

• Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision) • 401K with competitive company matching • Personal time off, sick leave, and holidays • Company will provide laptop and other needed computer equipment