Manager, Customer Strategy and Success

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🔥 0 minutes ago

🌵 Arizona, California, +22 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $100k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Connecting for Better Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

Healthcare Insurance • Non-profit • Social Impact

Connecting for Better Health is a nonprofit coalition dedicated to improving health and social service data sharing in California. The organization brings together providers, caregivers, health plans, advocates, and community organizations to collaborate on enhancing data sharing policies. Their initiative promotes the Data Exchange Framework (DxF), which aims to facilitate secure and efficient exchanges of health and social services information to support better whole-person care.

📋 Description

• Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships • Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations • Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure • Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients • Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth • Influence key stakeholders through clear, confident external communication and cross-functional alignment

🎯 Requirements

• 2–4 years of relevant experience post-undergraduate, with demonstrated progression in your field • Proven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholders • Strong analytical skills with hands-on experience pulling data and building narratives through data storytelling • Exceptional cross-functional coordination — detail-oriented, organized, and a clear communicator

🏖️ Benefits

• Employer-sponsored medical, dental, and vision plans • Unlimited PTO + 11 paid company holidays • Access to a “Life Concierge” through Overalls, because life happens • Tailored professional development opportunities as we scale • Remote-first flexibility, work from home anywhere in the US with our approved states