Technical Support Engineer – SkillBridge On-the-job Training

🔥 47 minutes ago

🇺🇸 United States – Remote

👨‍🎓 Internship

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axonius

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $200M Series E on 2022-03

Cybersecurity • SaaS • Enterprise

Axonius is a company that provides a comprehensive platform for cybersecurity asset management and SaaS management. It offers solutions that give IT and security teams a complete inventory of their assets, uncover security issues, and automate remediation actions. Axonius connects to hundreds of data sources to aggregate, normalize, deduplicate, and correlate asset data, helping organizations manage risk, decrease incident response times, and automate processes. The platform is particularly useful for managing a sprawling array of devices, users, software, SaaS applications, and cloud services, enabling businesses to inform strategy and eliminate manual, repetitive tasks.

📋 Description

• Train alongside senior team members to resolve complex technical challenges for enterprise customers • Serve as a frontline liaison between clients and internal Engineering, Product, and TAM teams • Learn to troubleshoot the Axonius platform, including adapters, queries, enforcement, gateways, and infrastructure • Analyze, diagnose, and resolve complex technical incidents • Manage a live customer ticket queue in Zendesk and own cases from initial report to close • Create and maintain internal and external knowledge base articles in Confluence • Write detailed escalation notes and coordinate with Engineering, TAM, and Product teams • Communicate technical solutions clearly and efficiently to customers around the world

🎯 Requirements

• Active-duty military service member approved to participate in the DoD SkillBridge program within the final 180 days of service • Operational background in military IT, communications (COMSEC, G6, N6, or A6), cyber operations, or a related technical domain • Working knowledge of networking fundamentals such as TCP/IP, routing, and firewall rules • Experience supporting enterprise IT systems or mission-critical infrastructure • Proven ability to document, report, and communicate technical issues clearly to both technical and non-technical audiences • Preferred: One or more industry certifications such as CompTIA Security+, Network+, AWS Cloud Practitioner, CCNA, or equivalent formal military technical training • Preferred: Hands-on experience with Linux shell, Windows system administration, Active Directory, or virtualization platforms such as VMware • Preferred: Familiarity with log analysis, endpoint security tools, or network monitoring in an enterprise environment • Preferred: Experience with ticketing or ITSM platforms and ability to manage multiple priorities simultaneously • Exposure to RESTful APIs, cloud environments, or scripting languages such as Python is a plus

🏖️ Benefits

• Competitive compensation and benefits • Growth opportunities • Community-building opportunities • Structured, hands-on fellowship • 12-week on-the-job training program