Junior Service Delivery Executive

🔥 1 hour ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $118.1k - $200.8k / year

⏰ Full Time

🟢 Junior

👔 Executive

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BAE Systems, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🎖️ Defense

🚀 Aerospace

🔐 Security

Defense • Aerospace • Security

BAE Systems, Inc. is a large defense and aerospace company that provides advanced technology, intelligence solutions, and mission-critical systems to protect national security. The company develops and supports defense systems and aerospace technologies, works with military and government customers (including supporting space-related work such as NASA collaborations), and emphasizes innovation, cybersecurity and intelligence offerings. BAE positions itself as a partner to defenders and focuses on engineering, manufacturing, and integrated solutions for security and defense.

📋 Description

• Drive and support IT Service Delivery across the ES Sector. • Ensure the effective delivery of IT projects and services to the business. • Serve as a key member of the Customer Relationship Management team. • Strengthen business partnerships, maintaining operational discipline, and supporting compliance with IT processes and standards. • Provide day-to-day support to the Service Delivery Executive (SDE). • Support sector-focused IT operations, coordinating cross-functional activities. • Ensure service consistency across IT towers. • Collaborate with ES business partners to understand IT requirements, priorities, and impacts to business operations. • Build and maintain trusted working relationships and provide executive-ready communication. • Monitor and manage ES incidents and service requests. • Lead BTO escalations, coordinating with Enterprise IT and ES IT. • Support after-hours escalation needs during unplanned outages or major events. • Drive consistency and accuracy of sector IT demand. • Support monthly and quarterly demand tracking.

🎯 Requirements

• Bachelor’s Degree and 4 years of relevant work experience, or equivalent experience. • Strong knowledge of IT service delivery, cyber assurance/compliance, operations, and standard IT processes. • Demonstrated experience implementing IT systems or process improvements that enhance business performance. • Ability to manage both internal and external stakeholders to deliver technology solutions. • Strong influencing, written, verbal, and presentation skills. • Self-directed, detail-oriented, and able to maintain an executive presence. • Ability to work across multiple IT and business functions to build trusted working relationships. • Ability to follow structured processes while also identifying improvement opportunities. • Proficiency with MS Office, ITIL v4 Foundations, Customer Service skills, and analytical thinking.

🏖️ Benefits

• health, dental, and vision insurance • health savings accounts • a 401(k) savings plan • disability coverage • life and accident insurance • employee assistance program • legal plan • discounts on things like home, auto, and pet insurance • paid time off • paid holidays • paid parental leave • military leave • bereavement leave • applicable federal and state sick leave