Client Services Representative – Temporary

🕒 July 31

🔔 Pennsylvania, Texas, +1 more states – Remote

🔔 Pennsylvania – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $15 - $41 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Baker Tilly US

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Baker Tilly US is a professional services firm offering accounting, assurance, tax, and business advisory services. The company provides a wide range of services, including cybersecurity, artificial intelligence consulting, ESG and sustainability advisory, and risk advisory. Baker Tilly serves numerous industries such as construction, energy, healthcare, higher education, and real estate by offering industry-specific insights and solutions. It is also part of the Baker Tilly International network, the 10th largest accountancy and advisory network globally.

📋 Description

• Support large volumes of inbound and outbound contacts promptly • Identify customer needs, clarify information, research issues, and provide next steps and solutions • Keep detailed contact records in the agent ticketing system • Own contact experience and resolution for assigned casework • Follow compliance guidelines and reference job aides • Use the ticketing process to collaborate with team members and resolve assigned cases • Maintain awareness of client updates and policy or procedure changes • Meet or exceed goals for internal call monitoring audits, contact metrics, and client satisfaction surveys • Project a professional attitude and positive image • Build sustainable relationships with internal service partners • Complete educational seminars to enhance knowledge, performance, and continuing education • Anticipate customer needs and tailor responses using active listening, empathy, and adaptability • Adhere to attendance and punctuality standards • Adapt to changing work environment demands • Assist department personnel during fluctuating workloads • Support the Benefits Administration team in a temporary role running from September through March 2027

🎯 Requirements

• High School diploma required; associate's degree preferred • 2 years of customer service experience with high level of customer engagement in lieu of associate's degree • Basic understanding of health insurance terminology preferred • Ability to effectively work in a remote contact center environment • Strong data entry skills and proficiency in PC use, including multiple applications simultaneously • Hard-wired ethernet connection required, or high-speed Wi-Fi with minimum download speeds of 100 Mbps and upload speeds of 10 Mbps; live demonstration may be required • Ability to work in a high-pressure environment and use strong de-escalation skills • Commitment to high quality service • Excellent oral and written communication skills • Ability to locate and interpret complex information from varied data sources • Ability to work in a fast-paced production and quality environment • Ability to work a flexible 8.5-hour shift based on business needs, within operating hours from as early as 8:00 a.m. ET to as late as 8:00 p.m. ET • Ability to follow scripts, procedures, client-specific guidelines, and compliance requirements • Understanding of confidentiality expectations, including sensitive personal and health-related information • Compliance with HIPAA regulations and Baker Tilly Vantagen guidelines

🏖️ Benefits

• Comprehensive compensation and benefits package to eligible employees • Continuing education requirements and educational seminars